Melissa Orlando
Floor Supervisor
Pontiac,MI
Summary
Customer Service Representative/HR & Management bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Milania Construction
12.2022 - 05.2023
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Demolition Supervisor
DKI Demolition
03.2008 - 04.2022
- Collected, removed and disposed of debris in line with company standards and regulatory requirements.
- Directed 1 to 50-person crew, including scheduling work, delegating tasks and assisting with job completion.
- Maintained accordance with safety protocols to protect team members and other personnel.
- Managed safe and efficient demolition of Schools and Hospitals.
- Reviewed project details to specify correct materials and equipment for job sites.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
Childcare Worker
State Of Michigan & Easter Seals
03.2018 - 11.2020
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Created and implemented diverse educational strategies to boost development.
- Developed lessons and activities to promote children's physical and emotional development.
Census Enumerator
Census Bereau Department Of Commerce
07.2020 - 10.2020
- Served as last line of defense to obtain accurate count for federal funding and fair political representation.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
Store Manager
Pet Supplies Plus
06.2008 - 09.2016
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Created work schedules according to sales volume and number of employees.
- Managed inventory control, cash control and store opening and closing procedures.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Educated visitors and staff on proper animal care and handling.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
Dealer Operation of Table Games
Motorcity Casino
06.2003 - 06.2008
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Certified Across The World - Dog Training & Behavioral Psychology
Catch Training Academy
Through Out The United States Business Administration And Management
Baker College
Auburn Hills, MIVeterinary Medicine (Pre-Veterinarian)
Oakland Community College
Bloomfield Hills, MISkills
- Recruitment Oversight
- Mentoring
- Administering Disciplinary Procedures
- Employee Morale Management
- Training and Development
- Employee Support
- System Performance Evaluation
- Company Leadership
Accomplishments
- Promoted to Manager in only three months as my first career in retail.
- Recruited a strong, stable and dedicated team that built superior customer service and knowledge. In conclusion our specific store was placed FIRST in most growth sales within one year in over 331 stores across the country.
- Was recognized for observing a possible violation of Title 31 in casino operations involving illegal currency.
Certification
Certified in Pet Nutrition
Certified in First Aid
Digital Art
As a hobby I currently indulge in my love of digital art. I have produced a few Journals that are sold on Amazon. I have had many small businesses ask to have my work shown in their establishments for art fairs and more. Many clients have asked for me to edit and add digital imagery to special images. I have also defined many digital images with added rhinestone artwork.
Timeline
Human Resources Manager
Milania Construction
12.2022 - 05.2023
Census Enumerator
Census Bereau Department Of Commerce
07.2020 - 10.2020
Childcare Worker
State Of Michigan & Easter Seals
03.2018 - 11.2020
Store Manager
Pet Supplies Plus
06.2008 - 09.2016
Demolition Supervisor
DKI Demolition
03.2008 - 04.2022
Dealer Operation of Table Games
Motorcity Casino
06.2003 - 06.2008
Certified Across The World - Dog Training & Behavioral Psychology
Catch Training Academy
Business Administration And Management
Baker College
Veterinary Medicine (Pre-Veterinarian)
Oakland Community College
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