Melissa Owen
Danville,VA
Summary
Talented Bank Teller/Vault Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
Work History
Relationship Banker
American National Bank And Trust
07.2022 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Increased daily sales by upselling banking products and financial services to customers
Store Manager
Dollar General Store
10.2015 - 07.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
High School Diploma -
Thompson High School
Scranton, PennsylvaniaSkills
- Cash Handling
- Banking Operations Knowledge
- Customer Service
- Store Opening and Closing Procedures
- Manage Operations
- Management Training
- Strong Multitasking Skills
- Hiring and Onboarding
- Scheduling Knowledge
- Profit and Loss Control
- Inventory Control
- Records Organization and Management
Timeline
Relationship Banker
American National Bank And Trust
07.2022 - Current
Store Manager
Dollar General Store
10.2015 - 07.2022
High School Diploma -
Thompson High School
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