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Melissa Pagan
Philadelphia,PA
Summary
Dedicated Medical Assistant with expertise in HIPAA compliance, patient scheduling, and clinical documentation. Committed to delivering high-quality patient care and fostering strong relationships through effective communication.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Body and Soul PC / Cambria Family Practice
Elkins Park, PA / Philadelphia, PA
04.2013 - Current
- Administer patient care, including vital signs monitoring, obtain medical history, symptoms and documentation.
- Perform phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assist physicians with examinations and minor procedures to enhance patient experience and care quality.
- Coordinate patient scheduling, referrals to specialists or other healthcare providers as needed for comprehensive care management plans, resulting in optimized clinic workflow and reduced wait times.
- Manage health records, ensuring accuracy and compliance with healthcare regulations.
- Direct patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Medical Assistant - Medical Assistance
Cittone Institute
Philadelphia, PA01-2005
No Degree - Nursing
Community College of Philadelphia
Philadelphia, PA09-2002
High School Diploma -
Thomas A. Edison High School
Philadelphia, PA06-2000
Skills
- Customer service and Patient scheduling
- Medical terminology, Phlebotomy & CPR, Insurance verification
- Bilingual (English / Spanish)
- Data entry, Clinical documentation
- Vital signs monitoring, Hematology & Specimens collection and processing
- Complex Problem-solving and Adaptable
Languages
Spanish
Timeline
Medical Assistant
Body and Soul PC / Cambria Family Practice
04.2013 - Current
Medical Assistant - Medical Assistance
Cittone Institute
No Degree - Nursing
Community College of Philadelphia
High School Diploma -
Thomas A. Edison High School