Melissa Palacios
Howard Beach,NY
Summary
Dynamic manager with a strong customer service focus, enhancing guest satisfaction and team productivity through effective training and scheduling. Committed to maintaining operational excellence and compliance.
Overview
8
8
years of professional experience
Work History
Manager on Duty
Kfc Group
Guayaquil Ecuador
04.2017 - 08.2025
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained and mentored staff on service standards and operational procedures.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Implemented employee scheduling systems to optimize labor efficiency and coverage.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Conducted performance evaluations, providing feedback for staff development and improvement.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Monitored inventory levels and restocked merchandise as needed.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Ismael Perez Pasmino
Guayaquil, Ecuador 09.2024
Skills
- Customer service focus
- Staff training and development
- Scheduling proficiency
- Customer service
- Employee motivation
- Business administration
- Staff discipline
- Inventory control
- Computer experience (excel, Microsoft)
- Public speaking
- Microsoft outlook
- Scheduling
- Team leadership
Languages
Spanish
Timeline
Manager on Duty
Kfc Group
04.2017 - 08.2025
High School Diploma -
Ismael Perez Pasmino