Melissa Parson
Manchester,United States
Summary
Dedicated Certified Medical Administrative Assistant and Phlebotomist with extensive experience in facilitating seamless patient care and securing prior authorizations. Proven ability to enhance efficiency in family practice settings through effective appointment management scheduling with PCP and Specialist appointments. Strong rapport with patients, specialists, and insurance providers.
Overview
17
17
years of professional experience
Work History
Certified Medical Assistant (CMA)/Referral Specialist/Phlebotomist
Dr. Jay Trussler
Manchester, United States
02.2014 - 02.2026
- Coordinated care by facilitating referrals to specialists and scheduling imaging appointments to ensure timely patient access.
- Secured prior authorizations from insurance companies for referrals and imaging procedures. for referral and imaging.
- Established rapport with patients, specialists, and insurance companies to facilitate care.
- Exemplary patient care while triaging patients, taking vital signs, administering vaccines or injections prescribed by the provider answered questions while making sure all documentation to charts are up to date.
- Communicated lab and imaging results to patients and scheduled follow-up appointments to support ongoing care management.
- Managed patient scheduling across multiple departments to ensure efficient operations.
- Coordinated with healthcare providers to optimize appointment availability and patient flow.
- Analyzed data and created spreadsheets using MS Office and Excel to track patient metrics and streamline reporting.
Phlebotomist
LabCorp inside Dr. Trusslers office
Manchester, United States
08.2013 - 02.2014
- Performed venipuncture and specimen collection procedures, ensuring quality and integrity of samples
- Knowledgeable in the use of standard phlebotomy equipment such as tourniquets, vacutainer tubes and sleeves, and butterfly needles and syringes
- Verified patient and insurance information to ensure accurate provider order confirmation
- Followed infection control and safety procedures and protocols to maintain a safe environment for patients and staff
Private Duty Sitter
Self Employed
09.2008 - 07.2013
- Coordinated and administered medications while monitoring and documenting patient status for effective care management
- Assisted patients with Occupational and Physical Therapy and daily activities to enhance recovery and independence
- Maintained cleanliness and organization of patient living environment to ensure comfort and safety.
- Managed patient schedules for doctor's visits to ensure timely access to medical care
Education
Certified Medical Assistant and Phlebotomist -
Medical Response Institute
Winchester, TNSkills
- Referral coordination
- Insurance authorization
- Insurance verification
- EHR management
- Care coordination
- Patient evaluation
- Vital sign monitoring
- Patient data analysis
- Appointment management
- Medical terminology
- Phone communication
Timeline
Certified Medical Assistant (CMA)/Referral Specialist/Phlebotomist
Dr. Jay Trussler
02.2014 - 02.2026
Phlebotomist
LabCorp inside Dr. Trusslers office
08.2013 - 02.2014
Private Duty Sitter
Self Employed
09.2008 - 07.2013
Certified Medical Assistant and Phlebotomist -
Medical Response Institute