Nicole Swalve
Des Moines,IA
Summary
Detail-oriented Referral Specialist with over 10 years of proven skills in patient coordination, EHR management, and HIPAA compliance. Committed to enhancing patient care through effective communication and accurate documentation.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Referral Specialist/CMA
UnityPoint Clinic
Des Moines, IA
04.2018 - Current
- Coordinated patient referrals to specialists and managed communication between healthcare providers.
- Processed referral requests using electronic health record systems for accurate documentation.
- Ensured compliance with healthcare regulations and maintained confidentiality of patient information.
- Scheduled appointments and followed up with patients regarding their referral status proactively.
- Trained new staff on referral procedures and best practices within the organization.
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Assisted patients by answering questions and providing information regarding referrals.
- Aided clinical team to support administrative needs for clinical referrals.
- Obtained PA for services such as diagnostic imaging.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
Certified Medical Assistant
UnityPoint Clinic
Des Moines, IA
04.2014 - Current
- Assisted physicians with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Educated patients on treatment plans and medication instructions.
- Conducted vital sign assessments and documented results accurately.
- Supported clinical staff in maintaining a clean and safe environment.
- Collaborated with team members to enhance patient care workflows.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Education
Associate of Applied Science - Medical Assistating
Kaplan University
Urbandale, IA02-2010
Skills
- Referral coordination
- HIPAA compliance
- EHR management
- Patient education
- Patient scheduling
- Documentation accuracy
- Communication skills
- Attention to detail
- Customer service
- Physician authorizations
- Medical terminology
- Appointment scheduling
- Pre-authorizations
- Accurate documentation
Certification
Certified Medical Assistant
Timeline
Referral Specialist/CMA
UnityPoint Clinic
04.2018 - Current
Certified Medical Assistant
UnityPoint Clinic
04.2014 - Current
Associate of Applied Science - Medical Assistating
Kaplan University