Melissa Peacock
Deforest
Summary
Experienced with planning and organizing travel schedules, including flights, accommodations, and transportation. Utilizes organizational skills to ensure smooth travel experiences and handle unexpected changes. Knowledge of travel software and vendor management to streamline operations efficiently.
Overview
20
20
years of professional experience
Work History
Administrative Coordinator III
Sonoco Metal Packaging
DeForest, Wisconsin
10.2020 - Current
- Proficient in Microsoft 365 and HRIS platforms.
- Facilitate new hire onboarding, support annual benefits enrollment, and oversee safety training programs.
- Process weekly payroll for hourly staff with precision and timeliness.
- Safeguard confidential information with discretion, ensuring compliance and integrity of sensitive documentation.
- Coordinate meetings, arrange travel, and process expense reports for management staff.
- Enhance employee retention by fostering positive workplace relationships and implementing regular check-ins and activities.
- Plan and execute corporate events and meetings, including venue selection, vendor coordination, and attendee registration.
Corporate Lead Travel Counselor
CWT
Minneapolis, MN
04.2014 - 10.2020
- Led team of 12 travel counselors, enhancing customer service and operational efficiency.
- Organized and performed account specific training for new and existing staff.
- Monitored, evaluated and documented agents' performance on an ongoing basis.
- Verified daily reports and resolved discrepancies.
- Investigated and resolved complaints to foster customer satisfaction.
Senior Savings/Exchange Counselor
Walmart Home Office
Bentonville, AR
06.2006 - 04.2014
- Completed domestic and international ticket exchanges and refunds.
- Managed global ticket database, resulting in an average of $4 million annual savings.
- Organized and performed training for new and existing staff.
Education
Corporate Travel Accreditation -
Rosenbluth International Travel Academy
Fargo, NDSkills
- Attention to detail
- Travel arrangements coordination
- Effective time management
- Accurate data entry
- Employee relations
- Microsoft Office proficiency
- Data security and confidentiality
- Event coordination
- Training and coaching
- Administrative tasks
Timeline
Administrative Coordinator III
Sonoco Metal Packaging
10.2020 - Current
Corporate Lead Travel Counselor
CWT
04.2014 - 10.2020
Senior Savings/Exchange Counselor
Walmart Home Office
06.2006 - 04.2014
Corporate Travel Accreditation -
Rosenbluth International Travel Academy