Melissa Pena
La Puente,CA
Summary
Motivated individual with experience in customer service and sales. Bilingual and skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Committed to delivering exceptional service and product knowledge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Wireless Plus Inc
Duarte, CA
11.2023 - Current
- Assisted customers in selecting wireless products that met their needs and preferences.
- Collaborated with team members to achieve monthly sales targets through effective communication and teamwork.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction and loyalty.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
Truck Loader
Fed Ex Ground
Walnut, CA
04.2022 - 04.2023
- Loaded and unloaded freight ensuring safe handling procedures.
- Organized packages for efficient loading onto delivery vehicles, optimizing workflow processes.
- Collaborated with team members to streamline loading operations, enhancing overall efficiency.
- Assisted in maintaining cleanliness and organization of work area to comply with safety regulations.
Warehouse Worker
Walmart Inc.
Chino, CA
10.2021 - 04.2022
- Operated pallet jacks to transport goods efficiently within warehouse.
- Received and inspected incoming shipments for accuracy and quality assurance.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 70 pounds.
Education
High School Diploma -
Sierra Vista High School
Baldwin Park, CA06.2019
Skills
- Time management
- Product and service sales
- Persuasive communication
- Consultative sales
- Bilingual
- Customer relationship building
- Customer service
- Product and service knowledge
- Performance tracking
Languages
Spanish
Timeline
Sales Consultant
Wireless Plus Inc
11.2023 - Current
Truck Loader
Fed Ex Ground
04.2022 - 04.2023
Warehouse Worker
Walmart Inc.
10.2021 - 04.2022
High School Diploma -
Sierra Vista High School