Melissa Phillips
Bartlesville,OK
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Hominy Diner. Proven ability to enhance guest satisfaction through effective staff training and operational efficiency. Recognized for reliability and strong work ethic, consistently achieving high performance in fast-paced environments.
Overview
2025
2025
years of professional experience
Work History
Cashier
Carls Jr
Manager
Hominy Diner
Hominy, OK
01.2011 - 05.2013
- Oversaw daily operations, ensuring efficient service and customer satisfaction.
- Trained and mentored staff on best practices for food preparation and safety.
- Implemented inventory management system, optimizing stock levels and reducing waste.
- Developed weekly staff schedules to align with peak dining hours and operational needs.
Sever/cook/cashier
Sodexo USA
Skiatook, OK
02.2015 - 08.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on menu items and service protocols.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Handled cash transactions accurately and processed payments efficiently.
- Adapted quickly to changing priorities during peak service hours.
- Supported inventory management by tracking supplies and placing orders as needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Contributed to inventory management by monitoring stock levels.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Operated kitchen equipment efficiently to enhance food preparation processes.
- Collaborated with team members to maintain high standards of food quality and presentation.
- Developed daily prep lists to streamline workflow and improve service efficiency.
- Monitored cooking times and temperatures to ensure product quality and safety compliance.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Server
Skiatook Public Schools
Skiatook
02.2016 - 08.2017
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with team to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area and serving stations.
- Assisted in training new staff on menu items and service protocols.
- Managed cash register operations, ensuring accurate transactions and reporting.
Assistant Manager
Subway Restaurants
Skiatook, OK
02.2013 - 02.2017
- Assisted in daily operations to ensure efficient restaurant performance
- Trained new employees on food safety and customer service standards
- Managed inventory levels, optimizing stock availability and reducing waste
- Developed employee schedules, ensuring adequate staffing during peak hours
Education
GED -
Prue Public
Prue, OKSkills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Cleaning and sanitizing
Reliability and punctuality
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Product restocking
Cash drawer balancing
Payment collection
Staff training
Drawer balancing
Timeline
Server
Skiatook Public Schools
02.2016 - 08.2017
Sever/cook/cashier
Sodexo USA
02.2015 - 08.2024
Assistant Manager
Subway Restaurants
02.2013 - 02.2017
Manager
Hominy Diner
01.2011 - 05.2013
Cashier
Carls Jr
GED -
Prue Public