Melissa Pio
Miami
Overview
16
16
years of professional experience
Work History
Leasing Consultant
RAM Partners LLC
Miami, FL
05.2025 - Current
- Greeted clients, showed apartments, and prepared leases. Showcasing amenities and unit features to prospective residents.
- Managed lease agreements, Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Assisted in developing marketing strategies to attract new tenants and enhance occupancy rates.
- Utilized CRM software to track leads, maintain resident records, and streamline communication processes.
- Conducted market research to analyze rental trends and adjust pricing strategies accordingly.
- Led community events to foster resident engagement and improve tenant satisfaction scores.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted in budget preparation for leasing activities, aligning with property management financial goals.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
Leasing Manager / Property Manager
Midway Point Apts
Miami, FL
01.2025 - 05.2025
- Recording and updating details of the tenants database swiftly.
- Advertising available properties and conducting property tours as part of marketing activities.
- Screening prospective tenants to ensure they meet eligibility requirements.
- Completing lease applications and assisting with verification of application information.
- Inspecting properties when tenants take occupation and vacate.
- Working with tenants to provide information and address their complaints and concerns.
- Leasing and Property Management - 185 townhomes
- Analyzed market trends to implement competitive rental pricing strategies, maximizing revenue potential.
- Oversaw property inspections and compliance checks, maintaining high standards of safety and quality.
Leasing Consultant, GTC / Assistant to the Property Manager
Green Turtle Club
Miami, FL
08.2019 - 01.2025
- Meet with prospective tenants to present properties, assess applications, and discuss lease results and terms.
- Collect monthly assessments, rental fees, deposits, and payments.
- Manage resident complaints and appropriately expedite maintenance requests through property management software.
- Create and update marketing materials to promote available properties.
- Establish/Maintain rapport with residents, property staff, and third-party vendors.
- Process payroll by addressing and resolving timesheet discrepancies.
- Leasing and Property Management - 248 townhomes
- Collaborated with Property Manager on budget development and expense tracking to maintain financial stability of the property.
- Assisted with the collection of rent payments, ensuring timely deposits and accurate recordkeeping.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Escrow Tax Specialist
Bayview Asset Management
Coral Gables, FL
03.2016 - 07.2019
- Determined escrow requirements by clarifying buyer, seller, and lender instructions.
- Collaborated with banks and borrowers to ensure the processing of taxes, payments and escrow set up.
- Organized all documentation and processed orders with necessary detail and urgency.
- Mortgage Investment Firm
Team Lead and Assistant Processor
M&M Mortgage Services
Miami, FL
03.2010 - 03.2016
- Transferred property titles from one party to another.
- Processed client orders and resolved request issues to ensure their completion through property management software.
- Managed and trained new and current employees on office programs and updated processes.
- Remained in compliance with guidelines for Freddie Mac, Bayview, Caliber Home Loans, and conventional FHA loans.
- Mortgage Investment Firm
Education
Associate of Science - Business Administration
Miami Dade College
Miami, FLSkills
- Program Experience: P260, Yardi, Tenant File
- Mortgage and Loan
- Housing Regulations
- Eviction Process
- Records Management
- Cash for Keys
- Initial Trash Out
- Payment Management
- Credit and Collections
- Client Relations
- Employment Verification
- Staff Management
- Scheduling
- Data Entry and Maintenance
- Microsoft: Outlook, Word, Excel, PowerPoint
- Fair housing policies
- Customer service
- Lease agreements
- CRM software
- Background checks
Languages
Spanish
Timeline
Leasing Consultant
RAM Partners LLC
05.2025 - Current
Leasing Manager / Property Manager
Midway Point Apts
01.2025 - 05.2025
Leasing Consultant, GTC / Assistant to the Property Manager
Green Turtle Club
08.2019 - 01.2025
Escrow Tax Specialist
Bayview Asset Management
03.2016 - 07.2019
Team Lead and Assistant Processor
M&M Mortgage Services
03.2010 - 03.2016
Associate of Science - Business Administration
Miami Dade College