Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Pryor

Tacoma,WA

Summary

Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.

Overview

17
17
years of professional experience

Work History

Customer Service Cashier

Toms Family Restaurant
06.2021 - 03.2023
  • Resolved customer complaints
  • Performed cash, card and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Operated cash register to record transactions accurately and efficiently.

Assistant Catering Coordinator

Unistaff/SandsExpo
08.2018 - 05.2021
    • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
    • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
    • Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
    • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.

Table Games Dual Rate Dealer

Isle Of Capri Casino
05.2015 - 06.2018
  • Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Stood behind Poker gaming table to deal appropriate number of cards to each player and verify placed bets before starting game.
  • Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
  • Trained new dealers in rules and operation of different games.

Dispatch Supervisor

Mortuary Accommodation Service
03.2006 - 05.2015
  • Analyzed project and vendor data and compiled information into presentations for internal purposes.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 100 daily calls.
  • Supervised team 10 employees and provided training focused on maximizing overall performance.

Education

Associate of Arts - Child Development

Barstow Community College
Barstow, CA
06.2016

Gaming License - Casino Gaming

Cape Girardeau Dealer Gaming
Cape Girardeau, MO
06.2015

Skills

  • Financial shortage analysis
  • Sales and Promotions
  • Venue management relations
  • Budgeting
  • Client retention
  • Multitasking Abilities
  • Verifying coverage
  • Closing tickets
  • Records Maintenance

Timeline

Customer Service Cashier

Toms Family Restaurant
06.2021 - 03.2023

Assistant Catering Coordinator

Unistaff/SandsExpo
08.2018 - 05.2021

Table Games Dual Rate Dealer

Isle Of Capri Casino
05.2015 - 06.2018

Dispatch Supervisor

Mortuary Accommodation Service
03.2006 - 05.2015

Associate of Arts - Child Development

Barstow Community College

Gaming License - Casino Gaming

Cape Girardeau Dealer Gaming

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Melissa Pryor