Melissa Ramirez
Overview
10
10
years of professional experience
Work History
Veterinary Care Representative (Remote)
Chewy
Houston, TX
12.2024 - Current
- Resolved patient inquiries with a focus on customer satisfaction.
- Managed appointment scheduling to accommodate urgent cases while maintaining the daily workflow of up to 10 veterinary clinics.
- Efficiently handled a high volume of emails.
- Processed new patients and updated client records with key information using Rhapsody veterinary software.
Veterinary Assistant
Pearland Animal Hospital
Pearland, TX
11.2019 - 01.2021
- Managed multi-line phone system to triage incoming patients.
- Processed new patients and updated client records using Avimark veterinary software.
- Administered medications to patients in treatment and documented changes in condition.
- Assisted veterinarian during surgical and diagnostic procedures.
Veterinary Clinic Lead
Vetco Clinics
Humble, TX
07.2018 - 11.2019
- Managed a team of five veterinary technicians in a busy mobile clinic setting.
- Completed end of day paperwork on clinic sells and incident reports.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the customer and team.
Dog Bather
PetSmart
Houston, TX
06.2015 - 09.2017
- Informed pet owners of available services that would benefit their dog according to their breed.
- Performed pet intake to gain necessary information concerning health and behavior.
- Contributed to client retention by making follow up calls to ensure quality of service was up to standard.
- Completed bath, nail trim and minimal hair cut of dogs.
Education
Associate of Science - Computer And Information Sciences
Houston Community College
Houston, TXSkills
- Computer Proficiency
- Data Entry
- Organization Skills
- Problem Resolution
Timeline
Veterinary Care Representative (Remote)
Chewy
12.2024 - Current
Veterinary Assistant
Pearland Animal Hospital
11.2019 - 01.2021
Veterinary Clinic Lead
Vetco Clinics
07.2018 - 11.2019
Dog Bather
PetSmart
06.2015 - 09.2017
Associate of Science - Computer And Information Sciences
Houston Community College