Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Melissa Ramirez

Pasadena

Summary

Dynamic Sales Professional with a proven track record at Mike Calvert Toyota, excelling in client service and negotiation tactics. Skilled in enhancing customer retention through innovative solutions and product knowledge, I thrive in collaborative environments, consistently driving sales growth and delivering exceptional customer experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Professional

Mike Calvert Toyota
Houston
08.2021 - Current
  • Negotiated deals and handled complaints or objections.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Engaged customers through product demonstrations and vehicle test drives.
  • Collaborated with team members to enhance customer service experiences.
  • Maintained knowledge of vehicle features, specifications, and promotions.

Sales BDC

Central Houston Nissan
Houston
04.2020 - 07.2021
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.

Sales BDC

Fredy KIA
Houston
09.2017 - 01.2020
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

Some College (No Degree) -

San Jacinto College
Pasadena, TX

Skills

  • Client service
  • Customer retention abilities
  • Negotiation tactics
  • Product knowledge

Languages

English
Professional
Spanish
Professional

Certification

  • Master Certified through Toyota

Timeline

Sales Professional

Mike Calvert Toyota
08.2021 - Current

Sales BDC

Central Houston Nissan
04.2020 - 07.2021

Sales BDC

Fredy KIA
09.2017 - 01.2020

Some College (No Degree) -

San Jacinto College

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