Melissa Ramirez
Goodyear,AZ
Summary
Dedicated and organized Operations Manager with 15+ years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement.
Overview
24
24
years of professional experience
Work History
Operations Manager
CVS Health
Chicago, USA
07.2009 - Current
- Supervise the store's crew through assigning, directing and following up on tasks.
- Effectively communicate information both to and from the Store Manager and Crew customer service expectations, results of customer surveys and making the appropriate adjustments to constantly strive for better experiences for the customers.
- Promote CVS customer service culture( Greet, offer help and thank.)
- Handle customer relations issues in accordance with CVS company policy while promoting a positive shopping experience.
- Provide colleagues with personalized feedback and coaching.
- Maintain customer/ patient confidentiality.
- Managed daily operations for retail pharmacy and healthcare services.
- Implemented workflow improvements to enhance operational efficiency.
- Ensured adherence to company policies and regulatory requirements.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Support the planning and execution of front store inventory procedures.
- Cash management for front store, Pharmacy and the Minute Clinic.
clerk/cashier/Temporary Sales Lead
Bath & Body Works
07.2002 - 05.2009
- Consistently executed selling model in a team environment.
- Met sales goals and expectations during scheduled shifts.
- Helped build a highly satisfied and loyal customer base through engagement, uncovering customer needs and capturing customer phone numbers and email addresses.
- Supported product replenishment activities that kept the store full and abundant.
- Assisted with floorset execution, window changes, visual presentation and marketing placement as needed.
- Managed cash flow by utilizing the register and credit card machines.
Education
Degree -
City Colleges of Chicago: Daley College
Diploma -
Benito Juarez Community Academy
Skills
- Detail-oriented
- Active listening
- Inventory management
- Troubleshooting and problem solving
- Customer service
- Effective communication
- Performance coaching
- Delegation
- Operations management
- Team building/leadership
Affiliations
- I enjoy reading in my free time.
- Trying craft brews with a friend.
- This year I want to learn a few line dances.
Languages
Spanish
Timeline
Operations Manager
CVS Health
07.2009 - Current
clerk/cashier/Temporary Sales Lead
Bath & Body Works
07.2002 - 05.2009
Degree -
City Colleges of Chicago: Daley College
Diploma -
Benito Juarez Community Academy