Melissa Ramirez
Los Angeles,CA
Summary
Dynamic professional with extensive experience in customer service and team management. Proven ability to enhance customer satisfaction through effective communication and sales techniques. Bilingual in Spanish and English, skilled in budget management and operational efficiency, consistently achieving sales targets while fostering a collaborative work environment.
Overview
7
7
years of professional experience
Work History
Barista
Thompson Hospitality
Playa Vista, California
07.2025 - Current
- Cultivated relationships with regular customers, recognizing preferences to enhance their experience.
- Tailored drink orders to customer requests, showcasing adaptability and precision.
- Communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Onboarded new baristas on food handling safety standards to ensure compliance and quality service.
Porter
Thompson Hospitality
Playa Vista, CA
03.2025 - 07.2025
- Maintained cleanliness and sanitation of dining spaces, restrooms, kitchens, and common areas to ensure a safe and welcoming environment.
- Respond promptly to spills, safety hazards, or urgent cleaning needs.
- Ensure proper disposal and recycling of trash in accordance with facility guidelines.
- Operate cleaning equipment and tools safely and in compliance with company standards.
- Followed all health, safety, and sanitation protocols set by Google and Thompson Hospitality.
- Delivered exceptional customer service in professional settings, fostering positive interactions with clients and staff.
Store Manager
Spirit Halloween
Santa Monica, CA
08.2024 - 11.2024
- Led daily store operations, overseeing staff management, customer service, inventory control, and sales optimization to enhance overall store performance.
- Monitored and achieved sales targets, managed the budget, and handled administrative tasks to support overall store performance.
- Ensured high standards of store presentation and seasonal displays, contributing to a visually appealing and engaging shopping environment.
- Collaborated with district and corporate teams to effectively implement company policies and promotions, ensuring alignment with business objectives.
Assistant Manager
Build-A-Bear Workshop
Culver City, CA
02.2020 - 02.2023
- Supervised daily operations, including shift scheduling and duty assignments.
- Coached associates on guest service and sales techniques, enhancing customer satisfaction and store performance.
- Resolved customer service inquiries and complaints efficiently, contributing to positive customer experiences.
- Assessed individual and team performance, identifying actionable opportunities for improvement to meet business objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
High school or equivalent -
Animo Venice Charter High School
Venice, CA06-2020
Skills
- Customer service and sales
- Food industry expertise
- Team management and leadership
- Time management
- Cash handling and retail sales
- Serving and hospitality
- Computer proficiency
- Organizational skills
- Bilingual communication (Spanish and English)
- Sales forecasting
- Budget management
Timeline
Barista
Thompson Hospitality
07.2025 - Current
Porter
Thompson Hospitality
03.2025 - 07.2025
Store Manager
Spirit Halloween
08.2024 - 11.2024
Assistant Manager
Build-A-Bear Workshop
02.2020 - 02.2023
High school or equivalent -
Animo Venice Charter High School