Melissa Raygoza
Indio,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
District Manager
ADP
06.2022 - Current
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Customer Service Manager
Wells Fargo Bank
07.2012 - 05.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised and delegated tasks to a team of 12 people.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
University of Redlands
07.2018 - 05.2020
Communication Studies
College of the Desert
06.2013 - 06.2017
Education
Bachelor of Arts - Business Management
University of Redlands
Redlands, CA05.2020
Associate of Arts - Communication Studies
College of The Desert
Palm Desert, CA06.2017
Skills
- Strategic Planning
- Operations Management
- Organizational Skills
- Staff Training and Development
- Customer Complaint Resolution
Certification
Fluent in English and Spanish
Timeline
District Manager
ADP
06.2022 - Current
University of Redlands
07.2018 - 05.2020
Communication Studies
College of the Desert
06.2013 - 06.2017
Customer Service Manager
Wells Fargo Bank
07.2012 - 05.2022
Fluent in English and Spanish
Bachelor of Arts - Business Management
University of Redlands
Associate of Arts - Communication Studies
College of The Desert
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