Melissa Reed Hacker
Gainesville,GA
Summary
Detail-oriented Realtor with extensive experience in new construction, resale, investment and bank owned properties. Demonstrated history of customer service excellence, team leader success and strategic planning. Continuously ranks among top sales performers and maintains high levels of client satisfaction, retention and referrals. MLS expert savvy to market conditions and customer preferences. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on team projects or individually. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Realtor & Team Leader
Keller Williams Realty- Georgia Lane Realty
09.2022 - Current
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Advised and informed prospective clients on current market activities and conditions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Realtor & New Home Sales Manager
Hillwood Realty
08.2019 - 09.2022
- Top producing Agent, since returning to this company in 2019
- Consistently in top 1% of agents in office, with yearly sales currently on track to exceed $10 million in real estate, by end of 2022
- Ran all social media accounts, including Facebook, Instagram, and TikTok accounts
- Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in Atlanta metro area
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages
- Performed home evaluations and developed competitive market analysis for individual homes
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow
- Boosted residential resale and new construction sales through persuasion, negotiation and issue resolution.
Realtor & Team Coordinator
Tamra Wade Team- REMAX
05.2018 - 08.2019
- Assisted with sales, marketing, customer service, recruiting, and agent productivity for Tamra Wade Team, #1 RE/MAX team in GA
- Oversaw team of 40+ agents, along with being personal assistant to Tamra Wade
- Worked directly with 15 local builders, in all aspects of sales, marketing and construction
- Continued to sell real estate while working on award-winning team
- Managed team workload to reach production targets
- Handled day-to-day office operations and resolved any conflicts
- Built strong relationships with customers through positive attitude and attentive response
- Conducted new-hire training regularly throughout fiscal year
- Trained, motivated and guided on-boarding members
- Developed process improvements and offered actionable solutions to correct recurring issues
- Assigned various tasks to group members according to skills and experience to achieve maximum productivity
- Used advanced features of Microsoft Office to complete necessary reports for Broker/ Owner review.
Realtor
Keller Williams Atlanta Partners
10.2015 - 05.2018
- Handled contracts, marketing, and social media, while closing nearly $5 million in sales in 2017
- Consistently in top 10% of agents in marketplace
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
- Wrote contracts to outline sales and purchases of properties
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow
- Developed new business and managed new and existing clients.
Realtor & Team Manager
Hillwood Home Team- Keller Williams Atlanta Partners
12.2011 - 10.2015
- Responsible for maintaining all listings and contracts from negotiations to closing
- Handled day-to-day duties of real estate team to consistently grow client base and increase revenue
- Supported team in achieving over $55 million in sales in 2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Monitored incoming calls and provided feedback to team owners to improve quality of service
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to office
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages
- Performed home evaluations and developed competitive market analysis for individual homes
- Assisted clients with thorough knowledge of short sales processes, mortgage loan processing and foreclosures
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history
- Negotiated and executed contacts between buyers and sellers to establish favorable prices and negotiate contract terms
- Maintained computer and physical filing systems
- Recruited, interviewed, hired and trained all new team members
- Developed standard operating procedures for all administrative employees
- Developed new business and managed new and existing clients.
Director of Sales
Tamra Wade Team- REMAX Center
10.2010 - 12.2011
- Responsible for all marketing, advertising, and agent productivity for large real estate team of 25+ agents, with average of active 75 listings
- Additional responsibilities included scheduling listing and buyer appointments, creating listing presentations, and recruiting, hiring and training of all new team members
- Designed and updated two websites, blogged weekly, and created posts for all social media accounts
- Trained 20+ new sales representatives on sales strategies and processes to reduce process gaps
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements
- Monitored sales team performance, office workflow and administrative processes to keep operations running smoothly
- Communicated progress of monthly and quarterly sales initiatives and goals to team owner
- Organized promotional events and interacted with community to increase sales volume
- Maximized real estate sales by updating procedures for office and increasing productivity.
Realtor & Online Sales Coordinator
Bowen Family Homes
06.2010 - 10.2010
- Responsible for handling all incoming leads for large Atlanta area home builder
- Created all marketing collateral for multiple new home subdivisions, flyers, and ran social media accounts
- Implemented systems and procedures to increase sales
- Built relationships with customers and community to establish long-term business growth
- Identified prospects' needs and developed appropriate responses along with suitable information on available properties
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Company filed bankruptcy and permanently closed at end of 2010.
Education
The University of North Georgia
Dahlonega, GAReal Estate License -
Georgia MLS Training Institute
Duluth, GA12.2004
High School Diploma -
North Gwinnett High School
Suwanee, GA05.1998
Skills
- Types 50 wpm
- Skilled in Microsoft Office Suite
- Lead Prospecting
- Sales Pipeline Management
- Market Tracking and Competitive Analysis
- Superb communication skills
- Precise attention to detail
- Articulate and Persuasive
- Excellent time management skills
- Intuitive and proactive
- Adaptability and Flexibility
- Contract Negotiation and Coordination
- Social Media Marketing
- Sales Development
Timeline
Realtor & Team Leader
Keller Williams Realty- Georgia Lane Realty
09.2022 - Current
Realtor & New Home Sales Manager
Hillwood Realty
08.2019 - 09.2022
Realtor & Team Coordinator
Tamra Wade Team- REMAX
05.2018 - 08.2019
Realtor
Keller Williams Atlanta Partners
10.2015 - 05.2018
Realtor & Team Manager
Hillwood Home Team- Keller Williams Atlanta Partners
12.2011 - 10.2015
Director of Sales
Tamra Wade Team- REMAX Center
10.2010 - 12.2011
Realtor & Online Sales Coordinator
Bowen Family Homes
06.2010 - 10.2010
The University of North Georgia
Real Estate License -
Georgia MLS Training Institute
High School Diploma -
North Gwinnett High School
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