Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Rivera

Data Entry/Stocker
Victoria,Texas

Summary

Diligent Customer Service Representative with proven technical abilities, consultation skills, and attention to detail. Easily understands customers' concerns and fields wide range of inquiries with excellent resolution record. Maintains detailed, accurate documentation of all activities. Skilled Overnight Stocker experienced in a fast paced setting. Knowledgeable about unloading, moving and shelving merchandise on tight schedule. Eager to help customers and keep operations moving smoothly.

Overview

13
13
years of professional experience

Work History

Overnight Stocker

Walmart
09.2021 - Current
  • Replenished out-of-stock items on sales floor, staged overstock and rotated product to prevent spoilage
  • Removed cardboard and pallets and replaced overstock to keep sales floor and stockroom organized and tidy
  • Assisted customers in locating products, managing heavy items and reaching high-level merchandise
  • Minimized losses with proper stock rotation and tracking procedures.

Server

La Tejanita
01.2019 - 03.2020
  • Adhered to all safety, sanitization, and food handling guidelines and regulations
  • Offered information on new menu items, seasonal and daily specials, and pairings
  • Educated guests about menus and daily specials, skillfully driving sales of target items.

Server

Francis Marie's
10.2017 - 01.2019
  • Delivered food and beverages quickly to customers
  • Entered orders into computer system to coordinate with kitchen staff
  • Coordinated table assignments and arranged tables for groups
  • Managed customer expectations, communicating realistic food preparation times and opinions on menu items
  • Achieved sales quotas through consistently promoting high-profit items and daily specials.

Butcher

Food City
02.2016 - 10.2017
  • Minimized meat waste, carefully slicing products according to customer preferences
  • Boosted sales by engaging customers with attractive displays
  • Wrapped, labeled and priced final items for direct sale to waiting customers
  • Kept all areas clean, organized and in line with company professional standards
  • Troubleshot problems and developed successful solutions.

Customer Service Representative

UnitedHealth Group
03.2014 - 01.2016
  • Manage inbound and outbound telephone communication in a professional manner
  • Enter, review and/or verify member information in the care management platform
  • Data entry.

Customer Service Representative

Sprint (Radstad)
12.2012 - 03.2014
  • Delivered fast and friendly service regarding questions and service complaints
  • Managed customer calls efficiently in a fast-paced call center environment
  • Resolved issues based on thorough investigations of concerns
  • Updated records with all interactions and customers transactions.

Customer Service Representative

Allstate (Novo 1)
11.2010 - 07.2012
  • Dispatch 20 - 40 tow truck providers per day on average
  • Managed customer calls efficiently in a fast-paced call center environment
  • Documented, researched, and resolved customer service issues
  • Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans.

Education

Diploma -

Hope High School
Port Lavaca, Texas

Skills

Types 50 wpmundefined

Timeline

Overnight Stocker

Walmart
09.2021 - Current

Server

La Tejanita
01.2019 - 03.2020

Server

Francis Marie's
10.2017 - 01.2019

Butcher

Food City
02.2016 - 10.2017

Customer Service Representative

UnitedHealth Group
03.2014 - 01.2016

Customer Service Representative

Sprint (Radstad)
12.2012 - 03.2014

Customer Service Representative

Allstate (Novo 1)
11.2010 - 07.2012

Diploma -

Hope High School

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Samuel RiveraData Entry/Stocker