Summary
Overview
Work History
Education
Skills
Timeline
Server

Melissa Rigney

Goshen,UT

Summary

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Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

15
15
years of professional experience

Work History

Server

Texas Roadhouse
10.2023 - Current


  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Team Lead Call Center

Rocky Mountain ATV/MC
10.2019 - 12.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Administrative Assistant

Insta-Chain
11.2010 - 09.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Education

High School Diploma -

Beaumont High School
Beaumont, CA

Firefighter I and II - Wildland certification

01.2016

General Education -

Crafton Hills Junior College
01.1994

Skills

  • Experienced in managing in-house computer systems and QuickBooks
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Team collaboration
  • Sales expertise

Timeline

Server

Texas Roadhouse
10.2023 - Current

Team Lead Call Center

Rocky Mountain ATV/MC
10.2019 - 12.2023

Administrative Assistant

Insta-Chain
11.2010 - 09.2019

High School Diploma -

Beaumont High School

Firefighter I and II - Wildland certification

General Education -

Crafton Hills Junior College

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Melissa Rigney