Summary
Overview
Work History
Education
Skills
Languages
Computer Skills
Timeline
Generic

Melissa Rivera

Las Vegas,Nevada

Summary

Hardworking and passionate job seeker with strong organizational skills, eager to learn, and adapt to a new environment. Dependable candidate successful at managing multiple priorities with a positive attitude and ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Patient Care Coordinator

Urology Specialists Of Nevada
03.2022 - Current
  • Answer high volume calls
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow
  • Managed sensitive patient information, maintaining confidentiality and privacy at all times
  • Received and processed referrals
  • Respond to patient voicemails in a promptly manner


Receptionist

Desert Pediatrics
02.2020 - 02.2022
  • Greeted incoming patients professionally and provided friendly, knowledgeable assistance
  • Checked in and checked out patients
  • Answered phone calls and scheduled new and pre existing patient appointments
  • Resolved customer problems and complaints
  • Managed multiple tasks and met time-sensitive deadlines
  • Verified insurances and collected deductibles

Assistant Store Manager

Subway
03.2015 - 04.2020
  • Managed cash registers efficiently, ensuring accurate transactions, counting money at the end of shift
  • Create and submit stock orders
  • Managed opening and closing procedures
  • Rotated merchandise and displays to feature new products and promotions
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests

Education

GED -

Western High School
Las Vegas, NV

Skills

  • Critical Thinking Skills
  • Organizational Skills
  • Multitasking ability
  • Team Player
  • Time management skills
  • Customer Service
  • Cash Handling
  • Technology adaptability
  • HIPAA Compliance
  • Appointment Scheduling

Languages

English
Spanish

Computer Skills

  • Windows OS
  • Macintosh OS
  • Microsoft Word, Microsoft Powerpoint
  • Google Docs
  • POS
  • EHR/EMR/PM software



Timeline

Patient Care Coordinator

Urology Specialists Of Nevada
03.2022 - Current

Receptionist

Desert Pediatrics
02.2020 - 02.2022

Assistant Store Manager

Subway
03.2015 - 04.2020

GED -

Western High School

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Melissa Rivera