Melissa Rivera
Corpus Christi
Summary
Dedicated and punctual professional with a strong work ethic, consistently striving for excellence in every task. Committed to continuous learning and personal development to enhance contributions within the workplace. A reliable team player who understands that effort directly reflects personal integrity and commitment to quality. Authorized to work in the US for any employer, bringing a strong sense of responsibility and enthusiasm to new challenges.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Representative Lead
Christus Health
Corpus Christi, TX
12.2024 - Current
- Provided timely assistance to clerical and clinical teams to address questions and resolve concerns.
- Managed appointment scheduling for faculty doctors in obstetrics and sports medicine departments, as well as completing their recalls.
- Monitored associates in baskets to ensure timely completion of assigned duties.
- Opened schedule templates in EPIC for resident and faculty schedules, and updated as needed.
- Cultivated a positive team environment to enhance morale and motivation.
- Compiled and analyzed call center data to support operational decision-making.
- Delegated weekly responsibilities to associates to enhance team productivity.
- Organized and led monthly meetings with call center teams to communicate and clarify recent changes.
- Monitored call volume and recorded auxiliary out time for performance analysis.
- Facilitated coordination with management regarding daily and weekly schedule adjustments.
- Provided support to council associates in addressing performance concerns to enhance team effectiveness.
- Spearheaded the interview process, focusing on identifying top talent for organizational growth.
- Executed implementation of new software company policies and administrative practices.
- Communicated process changes to ensure alignment across teams.
- Facilitate patient inquiries and concerns, ensuring timely resolution and satisfaction and de-escalating any issues.
- Educated patients on services and procedures, enhancing understanding and compliance.
- Assist on calls when the volume is high
Patient Representative Senior
CHRISTUS Health
Corpus Christi, TX
07.2021 - 12.2024
- I scheduled patients for over 40 doctors in a fast paced clinic.
- Maintain HIPPA compliance
- Exhibited exceptional phone etiquette while managing high call volume.
- Oversaw training programs for new hires, personally spending two weeks of guidance to enhance team performance. Strategically filled schedules for OB and Sports Medicine clinics to optimize patient care. All Sports Medicine referrals were forwarded to me, once patient was ready to be scheduled. Directed call center activities in absence of lead and manager to maintain service quality. Facilitated communication between clinical staff and patients by transferring calls effectively. Conducted insurance, benefits and copay verifications for appointments and confirmed patient visits daily. Implemented recall processes for timely follow-up visits, ensuring continuity of care.
- Oversaw resolution of patient complaints to enhance service quality.
- Managed patient outreach and scheduling based on panel metrics to address care gaps and A1C levels.
911 Dispatcher
City of Corpus Christi Police Department
02.2021 - 05.2021
- Managed emergency and non-emergency call responses to ensure timely assistance.
- Provided essential assistance to the public by dispatching police and medical services and directing them to available local resources.
- Maintained composure and professionalism in high-pressure environments.
- Processed and documented missing persons and stolen vehicle reports.
Merchandising Manager
Steinmart
01.2019 - 10.2020
- Oversaw ladies department as manager, responsible for 70% of store operations. Directed store openings and closings, executed morning audits, and managed freight receiving and merchandising. Led training initiatives for associates, fostering a collaborative environment to enhance team performance. Addressed customer issues with a calm demeanor, contributing to a positive shopping experience.
- Demonstrated ability to thrive in fast-paced settings while ensuring timely completion of all responsibilities.
Sales Lead
Stein Mart
Corpus Christi, TX
06.2018 - 01.2019
- Oversaw sales markdowns, merchandising, and freight management within ladies department.
- Mentored and instructed new hires on departmental responsibilities and expectations.
- Managed register duties during high-traffic periods to ensure smooth checkout experiences.
Sales Associate
LORI'S HOSPITAL GIFT SHOP
Corpus Christi, TX
01.2018 - 11.2018
- Achieved consistent sales growth by delivering exceptional customer service and tailored gift solutions. Enhanced store presentation and inventory management to support sales goals. Executed closing procedures and cash reconciliation with precision, contributing to overall operational efficiency.
- Delivered on daily sales objectives to drive revenue growth and enhance customer satisfaction.
Cashier/Sales Associate
Melrose
Corpus Christi, TX
10.2017 - 06.2018
- Assisted customers with inquiries and transactions. Maintained cleanliness and organization of store. Stocked merchandise and created layaway plans. Checked inventory and marked down prices. Thrived in fast-paced environment and collaborated effectively with team members.
Hotel Receptionist
Comfort Inn Suites
Harlingen, TX
01.2002 - 01.2005
- Assisted guests with check-in and check-out processes. Facilitated room reservations and answered incoming calls. Addressed customer inquiries and resolved complaints. Processed payments for room stays. Maintained cleanliness of guest dining area.
Education
No Degree - Dental Assitant
Texas State Technical College
Harlingen, TX01.2004
Skills
- Staff Training
- Time management
- Team management
- Customer Service (4 years)
- Merchandising (3 years)
- Freight Experience (3 years)
- Cash Handling (4 years)
- Retail management experience(3 years)
- Planograms (3 years)
- Retail Sales (4 years)
- Inventory Control
- Loss Prevention
- Auditing (2 years)
- Balancing tills (2 years)
- Communication skills
- Microsoft Office
- Upselling
Certification
- Telecommunications License February 2021 to February 2023
- Certified EMD and EPD dispatcher
Timeline
Patient Representative Lead
Christus Health
12.2024 - Current
Patient Representative Senior
CHRISTUS Health
07.2021 - 12.2024
911 Dispatcher
City of Corpus Christi Police Department
02.2021 - 05.2021
Merchandising Manager
Steinmart
01.2019 - 10.2020
Sales Lead
Stein Mart
06.2018 - 01.2019
Sales Associate
LORI'S HOSPITAL GIFT SHOP
01.2018 - 11.2018
Cashier/Sales Associate
Melrose
10.2017 - 06.2018
Hotel Receptionist
Comfort Inn Suites
01.2002 - 01.2005
No Degree - Dental Assitant
Texas State Technical College