Melissa Rodriguez
Anthony,NM
Summary
Dynamic and results-driven professional with a strong work ethic and proven customer service skills honed at Mercedes Grocery. Adept at cash handling and conflict resolution, I excel in fostering positive customer relationships and ensuring a safe, organized environment. Committed to enhancing customer satisfaction and loyalty through effective communication and problem-solving.
Experienced with creating safe and engaging environment for children. Uses effective communication to interact with both children and parents, ensuring clear understanding of expectations. Track record of managing multiple tasks simultaneously, demonstrating strong organizational skills and attention to detail.
Overview
7
7
years of professional experience
Work History
Cashier
Mercedes Grocery
Sunland Park, NM
05.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances during shifts.
- Assisted customers with product inquiries and provided recommendations.
- Managed inventory restocking to ensure product availability.
- Handled returns and exchanges in accordance with store policies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Babysitter
Family Members
Anthony, NM
10.2019 - Current
- Supervised children's activities, ensuring safety and engagement in educational play.
- Developed and implemented daily schedules, fostering routine and structure for children.
- Communicated effectively with parents regarding children's progress and daily events.
- Assisted children with homework, promoting academic growth and problem-solving skills.
- Adapted caregiving strategies to meet individual needs of each child under supervision.
- Resolved conflicts among children, reinforcing positive behavior and conflict resolution skills.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
Education
High School Diploma -
Santa Teresa High School
Santa Teresa, NM05.2018
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Product restocking
- Refunds and exchanges
- Cash drawer balancing
- Basic math
- Honest and dependable
- Problem-solving
- Time management
- Strong work ethic
- Reliability
- Maintaining safe environment
- Conflict resolution
- Toddler care experience
- Managing routines
- Licensed driver
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Mercedes Grocery
05.2025 - Current
Babysitter
Family Members
10.2019 - Current
High School Diploma -
Santa Teresa High School