Amateur writer
Melissa Rodriquez
Quote And Invoice Administrator
Sterling Heights,MI
Summary
Dedicated Cashier experienced in high-end retail operations. Professional and friendly, with remarkable customer service and sales abilities. Bringing experience and deep knowledge of varied type products. With computer skills and phone etiquette.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work History
Quote and Invoice Administrator
Quality Data Service
Waterbury, CT
05.2022 - Current
- Promoted fiscal transparency within the company by responding promptly to requests for information from various departments.
- Supported cash flow management initiatives by monitoring accounts receivable collections and promptly following up on overdue payments.
- Assisted in streamlining processes for increased efficiency with data entry tasks.
- Enhanced overall financial organization by maintaining a well-organized filing system for important documents.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance, such as report generation and data entry.
- Generated and built quotes for customers upon request for department services in accordance to outlined procedures and price standards.
- Generated accurate invoices for services rendered to clients/customers for services rendered.
- Responded to customer inquiries regarding billing processes within assigned department with accurate information in a timely manner.
- Tracked daily postage expenses across multiple mailings and posted totals to cash purchases
Shipping Associate
Quality Data Service
Waterbury, CT
05.2022 - Current
- Consistently met or exceeded performance metrics while maintaining high-quality standards in all aspects of work.
- Collaborated with team members to optimize workflow, resulting in faster order fulfillment.
- Proactively identified potential issues within the supply chain, taking corrective action to mitigate any impact on the delivery schedule.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to shipments.
- Regularly reviewed shipping procedures and recommended updates as needed, keeping current with industry best practices and regulatory requirements.
- Assisted in training new hires, sharing best practices for efficient and accurate order processing.
- Achieved higher levels of productivity by implementing process improvements within the shipping department.
- Improved shipping efficiency by streamlining the packaging and labeling processes.
- Maintained organized storage areas for easy retrieval of products during order preparation.
- Checked outgoing package paperwork and other documentation for accuracy.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Packed and labeled boxes with maximum efficiency.
- Took corrective action following accidents to eliminate possibility of recurrence.
- Packed, secured, labeled, and applied postage to materials to prepare items for shipment.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
Machine Operator/Assistant Mailing Technician
Quality Data Service
Waterbury, CT
05.2022 - Current
- Increased customer satisfaction through timely responses to inquiries regarding mail status and deliveries.
- Implemented updated postal regulations within daily operations, ensuring compliance with all federal guidelines and requirements.
- Maintained professional communication with clients and co-workers, ensuring any issues or concerns were addressed promptly and effectively.
- Reduced mis-delivered mails by diligently cross-checking addresses against the national change of address database.
- Operated various mailing equipment, such as postage meters, scales, and label printers, to process mail efficiently.
- Ensured timely mail delivery by accurately processing incoming and outgoing mail, including packages and parcels.
- Provided support to administrative staff during high-volume periods by taking on additional tasks as needed
- Loaded letters onto processing equipment, removed non-processable letters, and maintained a continuous sorting feed.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Operated postage meters, mail sealers, and labeling machines.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Adjusted machines to increase productivity for runs.
- Ensured high-quality output by monitoring and adjusting machine parameters according to product specifications.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Streamlined bulk mailing preparation process through expert use of envelope stuffing equipment.
- Assured timely completion of urgent mailings through flexibility in schedule and willingness to work overtime when needed.
- Upheld company safety standards while working with machinery, resulting in zero workplace accidents during tenure as a Mail Inserter.
- Expedited mail delivery by operating high-speed inserting machines to prepare high volumes of mailings quickly and efficiently.
Office Assistant
Envirocare Pest Control
Watertown, Connecticut
09.2021 - 12.2021
- Completed clerical tasks such as filing, copying and distributing mail.
- Verified accuracy of business records by consistently updating customer information.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Handled client correspondence and tracked records to foster office efficiency.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Answered average of 30 calls, emails and SMS per day, addressing customer inquiries, solving problems and providing service information.
- Promoted available products and services to customers during service, account management and order calls.
- Provided excellent customer care by responding to requests, assisting with service selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from potential customers.
- Set appointments with salespeople and potential and existing customers.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
Self Checkout Attendant
Big Y Supermarket
Naugatuck, Connecticut
03.2020 - 09.2021
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register to record all transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Collaborated with Management to achieve optimum results with implemented security measures
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Sales Associate
Staples, The Office Supply Superstore
Watertown, Connecticut
02.2016 - 03.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Processed product returns and assisted customers with other selections.
- Prepared large cash deposits with zero discrepancies.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Tracked stock using company inventory management software.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
- Received incoming calls and paged individuals and departments over PA system.
- Operated AS400 computer system to view inventory counts across the company and process damaged merchandise
- Operated store "buy online pickup in store" computer software to acquire items for the order and successfully process them at time of customer pickup.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Backroom Associate
Marshalls Department Store
Watertown, Connecticut
09.2015 - 02.2016
- Maintained orderly stockroom for ease of retrieval.
- Kept up-to-date on store, shelf and order availability of Type products.
- Received incoming merchandise and stored in correct stock locations.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Removed all debris and packaging from boxes and separated for recycling or disposal.
- Stocked designated items on shelves, end caps and displays.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
Lottery Cashier
Shell Gas Station
Ansonia, Connecticut
05.2014 - 09.2015
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments from guests.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned Maintenance role and provided backup at key times.
- Operated store lottery register to provide lottery tickets and enthusiastically attend to customer needs
- Maintained a clean lot by sweeping the grounds, replacing trash bags, disposing of garbage, and changing receipt rolls at gas pumps
Education
GED - Primary Education
Home School
Home 09.2003 - 11.2014
Skills
Refunds and exchanges
QuickBooks proficient
Time management
Recordkeeping and file management
Office management
Documentation and reporting
Decision-making
Email management
Report generation
Cash handling
Acumatica cloud ERP
Computer skills
Teamwork and collaboration
Friendly, positive attitude
- Liquor law compliance
- Inventory management
- Purchase assistance
- Point of sale operation
- Product restocking
- Product knowledge
- Product and service sales
- Customer assistance
- Identification checks
- Basic math skills
- Cleaning and sanitizing
- AS400
- Customer Service
- Good listening skills
- Compassion
- Good telephone etiquette
- Interpersonal Communication
- Self-motivated professional
- Computer proficiency
- Telephone operation
- Customer communications
- Front desk operations
- Filing and data archiving
- Mail handling
- Sorting and labeling
Interests
Avid gamer
Family oriented
Traveling
Timeline
Quote and Invoice Administrator
Quality Data Service
05.2022 - Current
Shipping Associate
Quality Data Service
05.2022 - Current
Machine Operator/Assistant Mailing Technician
Quality Data Service
05.2022 - Current
Office Assistant
Envirocare Pest Control
09.2021 - 12.2021
Self Checkout Attendant
Big Y Supermarket
03.2020 - 09.2021
Sales Associate
Staples, The Office Supply Superstore
02.2016 - 03.2020
Backroom Associate
Marshalls Department Store
09.2015 - 02.2016
Lottery Cashier
Shell Gas Station
05.2014 - 09.2015
GED - Primary Education
Home School
09.2003 - 11.2014