Melissa Rooplal
West Hempstead ,United States
Summary
Accomplished Patient Care Coordinator and Pharmacy Technician with a proven track record at Northwell and CVS Pharmacy, respectively. Expert in HIPAA compliance and customer service, I excel in enhancing patient satisfaction and streamlining healthcare processes. Demonstrated leadership in managing patient information and optimizing workflow, significantly improving service quality and efficiency.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Northwell
08.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Optimized insurance claims processing by maintaining accurate and up-to-date patient information in electronic health records.
- Provided exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries, addressing complaints, and resolving issues.
Pharmacy Technician
CVS Pharmacy
11.2017 - 08.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Bachelor of Science - Health Sciences
York College of The City University of New York
Jamaica, NYSkills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Patient Relations
- Customer Service
- Multitasking ability
- Insurance Verification
- Medical Terminology
- Team Leadership
- Complex Problem-Solving
Timeline
Patient Care Coordinator
Northwell
08.2023 - Current
Pharmacy Technician
CVS Pharmacy
11.2017 - 08.2023
Bachelor of Science - Health Sciences
York College of The City University of New York
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