Melissa Ruiz
Los Angeles,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, Dedicated to complete knowledge of company products and services for optimized customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Panda Express Restaurant
Culver City, CA
01.2018 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Lead Cashier
Fallas Paredes
Los Angeles, CA
05.2013 - 08.2015
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
Shift Leader
Jambs Juice
Hollywood, CA
10.2007 - 06.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Beauty Advisor
Ulta Salon
Culver City, CA
10.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Education
Diploma -
John Marshall Senior High School
Los Angeles, CA06.2004
Skills
- Sales Activities
- Retail Operations Management
- Staff Supervision
- Directing Team Members
- Training
- Training and Development
- Order Supplies
- Money Handling
- Customer Service
- Greet Guests
- Staff Management
Timeline
Beauty Advisor
Ulta Salon
10.2023 - Current
Assistant Manager
Panda Express Restaurant
01.2018 - 08.2023
Lead Cashier
Fallas Paredes
05.2013 - 08.2015
Shift Leader
Jambs Juice
10.2007 - 06.2013
Diploma -
John Marshall Senior High School