Hi, I’m
Melissa Rutherford
High Shoals,NC
Summary
Highly-motivated General Manager with customer service, multitasking, and time management abilities. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Devoted to giving every customer a positive and memorable experience. Strong work ethic and adaptable, ready to take on new challenges.
Overview
19
years of professional experience
Work History
Pancake House, Gastonia, NC
General Manager
2014.04 - Current (10 years & 5 months)
Job overview
- Build and maintain loyal, long-term customer relationships through ensuring excellent customer service and addressing any issues.
- Ensure the delivery of exceptional customer experiences through hands-on leadership and mentoring of team members.
- Prepare staff work schedules and assign team members to specific duties.
- Monitor inventory levels, place new orders, and negotiate vendor contracts.
- Use strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Pancake House, Gaston, NC
Server
2004.10 - Current (19 years & 11 months)
Job overview
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees to perform duties.
Education
Western Carolina University , Cullowhee, NC
Bachelor of Science from Business Administration
05.2021
University Overview
- 3.6 GPA
- Graduated cum laude
Gaston College , Dallas, NC
Associate of Applied Science from Business Administration
05.2019
University Overview
- Certificate of Achievement in Business Administration
- Certificate of Achievement in Small Business Management
- Graduated with honors
Skills
- Relationship Building
- Inventory Management
- Problem-Solving
- Customer Retention
- Written and Verbal Communication
- Time Management
- Reliable and Responsible
- Team Leadership
Timeline
General Manager
Pancake House
2014.04 - Current (10 years & 5 months)
Server
Pancake House
2004.10 - Current (19 years & 11 months)
Western Carolina University
Bachelor of Science from Business Administration
Gaston College
Associate of Applied Science from Business Administration
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