MELISSA SANTANA
Orlando,FL
Summary
Dynamic medical professional with extensive experience, excelling in appointment scheduling and patient registration. Proficient in HIPAA compliance and insurance verification, I leverage strong bilingual communication skills to enhance patient interactions and streamline operations, ensuring a seamless experience for both patients and providers.
Overview
25
25
years of professional experience
Work History
Front Desk Supervisor
Neurological Health associates
Orlando, Florida
05.2025 - 02.2026
- Supervised staff to maintain efficient daily operations.
- Managed schedules to optimize workflow and resource allocation.
- Scheduled appointments, enhancing clinic efficiency.
- Checked in and out patients, improving patient flow.
- Registered new patients to streamline onboarding process.
- Managed incoming faxes and phone calls at reception.
- Processed patient payments to ensure financial accuracy.
- Prepared reports documenting patient interactions and services.
Front Desk scheduler
Bolad Arthritis and Rheumatology Clinic
04.2024 - 01.2025
- Coordinated appointment scheduling to maximize patient flow and minimize wait times.
- Managed phone communications to deliver prompt assistance and enhance patient experience.
- Registered new patients efficiently, ensuring accurate data entry.
Front desk check in
Sand Lake Cancer Center
12.2023 - 03.2023
- Confirmed appointments to reduce cancellations and enhance patient flow.
- Scheduled internal and external appointments, including PET scans, DEXA scans, and CT MRIs.
- Requested authorizations for procedures to ensure insurance compliance and streamline patient care.
- Collected payments and processed transactions efficiently.
- Transcribed orders accurately to facilitate clear communication among staff.
Supply Chain Specialist
CEVA Logistics
Orlando, Florida
01.2022 - 01.2023
- Supported drivers in optimizing routes, enhancing delivery timeliness.
- Assigned routes based on efficiency and driver availability.
- Managed phone inquiries to facilitate effective client communication.
- Conducted data entry to ensure accuracy of records.
- Uploaded documents to centralized systems for easy access.
Front Desk Coordinator
Ability rehabilitation
Kissimmee, Florida
01.2021 - 01.2022
- Answered phones and scheduled appointments efficiently to optimize front desk operations.
- Managed front desk check-in processes to streamline patient experience.
- Obtained referrals and authorizations for office visits, streamlining patient flow.
- Verified patient insurance before visits to ensure coverage and prevent delays.
- Accurately collected and posted copays to support financial integrity.
Front Desk/Ins. Verification/Account Recei
Orlando Epilepsy Center
01.2021 - 10.2021
- Verified patient insurance prior to visits to confirm coverage eligibility.
- Managed front desk operations to deliver seamless patient check-in experiences.
- Secured referrals and authorizations for office visits and MRIs to facilitate patient care.
- Managed phone calls and scheduled appointments to optimize daily operations.
- Collected and posted copays promptly to maintain accurate transaction records.
- Developed payment plans for patients to improve accounts receivable management.
Medical Secretary to 3 Providers
FIRST CHOICE NEUROLOGY
01.2019 - 01.2021
- Managed epilepsy clinic operations in collaboration with healthcare provider.
- Coordinated scheduling of follow-up appointments and provider orders to enhance patient care.
- Secured prior authorizations for medications, ensuring timely access to necessary treatments.
- Obtained patient vitals to ensure accurate assessments.
- Called in prescriptions to pharmacy, ensuring timely access to medications.
- Entered exam orders for patients, including MRI, EEG, therapies, and labs.
- Prepared diagnosis letters for patients to promote a clear understanding of medical conditions.
- Provided translation services for provider during consultations.
Call Center/Front Desk
SOUTH FLORIDA ENT ASSOCIATES
01.2016 - 01.2019
- Checked in and out patients, facilitating smooth appointment flow and enhancing patient experience
- Answered phones and scheduled patient appointments to ensure timely access to care
- Posted charges and patient payments, maintaining accurate financial records and supporting billing processes
- Obtained necessary authorizations from insurance providers to facilitate patient care.
- Prepared patient charts for the following day to ensure readiness for appointments.
Medical Secretary to 2 ARNP
NEURO NETWORK PARTNERS
01.2012 - 01.2015
- Coordinated operations of BDN clinic in collaboration with provider.
- Measured vital signs for patients during consultations to ensure accurate assessments.
- Obtained prior authorization for medications to facilitate timely treatment.
- Processed prescriptions and communicated them effectively to pharmacies.
- Managed patient check-out by scheduling follow-up appointments and providing necessary orders.
- Typed diagnosis letters for patients to ensure clear communication of health status.
- Put in exam orders for patients, including MRI, EEG, therapies, and labs.
- Translated documents and communications for patients to enhance understanding.
Front Desk
SOBEL AND SOFMAN M.D.P.A.
01.2011 - 01.2012
- Checked in/out patients during appointments to maintain organized patient records
- Answered phone calls and scheduled appointments to ensure efficient patient flow
- Processed patient charges and payments to maintain accurate financial records.
- Obtained necessary authorizations to facilitate patient care and billing processes
Front Desk/File Clerk
ORTHOPEDIC CARE CENTER
01.2008 - 01.2009
- Streamlined patient flow by efficiently checking in and out patients during appointments.
- Filed and retrieved medical records for providers, ensuring timely access to information.
- Scanned medical records into computer system for accurate digital archiving.
- Managed phone communications and scheduled appointments to enhance front desk efficiency.
- Assisted with temporary office tasks to maintain operational continuity.
Receptionist/MA/Personal Secretary
FRANCISCO FLORES M.D.P.A
01.2003 - 01.2008
- Managed an 8-line phone system to efficiently handle patient inquiries.
- Scheduled appointments for four providers, ensuring optimal workflow.
- Checked patients in and out during visits to streamline operations.
- Obtained authorizations for patient procedures to facilitate timely care.
- Gathered detailed patient medical history during intake for accurate diagnosis.
- Assisted doctor in exam room and during surgeries to enhance patient support.
- Supervised and trained front desk staff to deliver high-quality patient service.
File Clerk/Receptionist
SNYDER & LE M.D.P.A.
01.2001 - 01.2003
- Prepared medical records, enabling timely availability for next-day appointments.
- Answered phone inquiries and scheduled appointments, enhancing patient flow.
- Filed medical records, ensuring organized access for efficient retrieval.
Skills
- Appointment scheduling
- Patient registration
- Insurance verification
- Authorization processing
- HIPAA compliance
- AdvancedMD expertise
- Allscripts proficiency
- Cerner familiarity
- Athena and Outlook
- Excel expertise
- ICD-10 proficiency
- Bilingual communication
References
Available upon request
Timeline
Front Desk Supervisor
Neurological Health associates
05.2025 - 02.2026
Front Desk scheduler
Bolad Arthritis and Rheumatology Clinic
04.2024 - 01.2025
Front desk check in
Sand Lake Cancer Center
12.2023 - 03.2023
Supply Chain Specialist
CEVA Logistics
01.2022 - 01.2023
Front Desk Coordinator
Ability rehabilitation
01.2021 - 01.2022
Front Desk/Ins. Verification/Account Recei
Orlando Epilepsy Center
01.2021 - 10.2021
Medical Secretary to 3 Providers
FIRST CHOICE NEUROLOGY
01.2019 - 01.2021
Call Center/Front Desk
SOUTH FLORIDA ENT ASSOCIATES
01.2016 - 01.2019
Medical Secretary to 2 ARNP
NEURO NETWORK PARTNERS
01.2012 - 01.2015
Front Desk
SOBEL AND SOFMAN M.D.P.A.
01.2011 - 01.2012
Front Desk/File Clerk
ORTHOPEDIC CARE CENTER
01.2008 - 01.2009
Receptionist/MA/Personal Secretary
FRANCISCO FLORES M.D.P.A
01.2003 - 01.2008
File Clerk/Receptionist
SNYDER & LE M.D.P.A.
01.2001 - 01.2003