Melissa Santos
Miami,FL
Summary
Experienced and dedicated Referral Coordinator with over two years in healthcare administration, specializing in patient referrals and care coordination. Demonstrated ability to manage high-volume caseloads with efficiency and attention to detail, ensuring seamless patient transitions and timely access to medical services. Adept at building strong relationships though compassion and humor.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Baptist Health Medical Group
Boca Raton, FL
05.2023 - Current
- Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
- Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
- Entered confidential patient information and updated electronic records in database.
Physician Practice Patient Rep
Baptist Health Medical Group
Miami, FL
02.2022 - 05.2023
- Scheduled appointments and sent out appointment reminders to patients for upcoming office visits.
- Handled a high volume of incoming calls, providing exceptional customer service to patients and families.
- Registered incoming patients, collecting necessary information via intake forms; managed patient data, and updated patient records.
Member Service Specialist
Youfit
Miami, FL
04.2021 - 04.2022
- Developed relationships with members to increase loyalty and satisfaction through personal contact, follow-up calls, and outreach activities.
- Confidently sold memberships and personal training packages while presenting options to potential members.
- Researched discrepancies on member accounts and resolved issues promptly and accurately.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL12-2021
Associate of Arts - Psychology
Miami Dade College
Miami, FL09-2019
Skills
- Appointment Scheduling
- Insurance precertification processes
- Multi-line phone proficiency
- Accurate Documentation
- Caseload Management
- Proficient in Athena and Availity
Certification
- TQUK Level 5 Certification in Teaching English as a Foreign Language (RQF) 08/2023
Languages
Spanish
Professional
Timeline
Referral Coordinator
Baptist Health Medical Group
05.2023 - Current
Physician Practice Patient Rep
Baptist Health Medical Group
02.2022 - 05.2023
Member Service Specialist
Youfit
04.2021 - 04.2022
Bachelor of Arts - Psychology
Florida International University
Associate of Arts - Psychology
Miami Dade College