Melissa Scott
Wheeling,WV
Summary
Attentive Assistant Store Manager offering over 18 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments. With Lowes I have held many positions. Starting in 2005 as a receiver/Stocker and throughout the years worked my way up. I have been an Assistant store manager for the last 13 years.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager of Operations
Lowes Home Improvment
Steubenville, OH
10.2005 - Current
- Assisted in the development and implementation of store policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Provided customer service support, including resolving customer complaints and inquiries.
- Coordinated daily operations and ensured efficient workflow throughout the store.
- Maintained a safe working environment by enforcing safety regulations and conducting regular inspections.
- Trained new staff on operational procedures, product knowledge, and customer service practices.
- Analyzed financial statements such as profit and loss statements, balance sheets., to identify areas of improvement.
- Provided feedback on employee performance reviews based on observations made during shift work.
- Ensured that merchandise displays were attractive, well-stocked, organized, and properly labeled.
- Supervised the receipt of incoming goods from vendors ensuring accuracy of orders received.
- Reviewed sales figures on a daily basis to monitor progress against targets.
Education
High School Diploma -
Wheeling Park High School
Wheeling, WV05-1989
Skills
- Organization and Time Management
- Multitasking
- Team building
- Verbal Communication
- Conflict Resolution
- Team Management
- Problem-Solving
- Training & Development
Timeline
Assistant Store Manager of Operations
Lowes Home Improvment
10.2005 - Current
High School Diploma -
Wheeling Park High School