Melissa Seyed-Ali
Monrovia,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Manager
LA Fitness
01.2022 - 07.2023
- Skilled in developing and managing operational budgets, while ensuring financial stability and meeting organizational goals.
- Developed and implemented recruiting plans to source, interview, and hire diverse and qualified candidates.
- Build, manage, and develop an innovative team comprised of 40 personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures.
Assistant Operations Manager
LA Fitness
11.2021 - 01.2022
- Monitored vendor performance and delivery timelines to ensure adherence to service level agreements.
- Reduce cancellation rates on customer calls by 30% by utilizing conflict resolution techniques and communicating effectively with aa diverse client base.
- Developed and implemented strategic plans to improve operational efficiency and customer service.
Receptionist
LA Fitness
02.2021 - 11.2021
- Greeted and checked in approximately 900 members per day while assisting non-members in a satisfactory manner at a fast paced environment.
- Managed the daily payments from members and staff, resolved issues with management regarding incomplete balances, reconciled weekly, deposited at a local bank, and scanned receipts into computer data base.
- Processed up to 350 calls per day and addressed customer queries, following proper phone etiquette while quickly transferring calls to correct department when needed.
Education
Associate of Business Administration - Business
Montgomery College
Rockville, MD05.2024
High School Diploma -
Col. Zadok Magruder High School
Rockville, MD06.2021
Skills
- Manage Budgets
- Staff Training
- Customer Service
- Prioritization
- Microsoft Project
- Business Operations Understanding
- Coordination
- Strategic Planning
- Problem-Solving
- Collaborative
- Interpersonal Skills
Certification
- Certified Second degree Black Belt, Master Method Karate- 2017
Timeline
Operations Manager
LA Fitness
01.2022 - 07.2023
Assistant Operations Manager
LA Fitness
11.2021 - 01.2022
Receptionist
LA Fitness
02.2021 - 11.2021
Associate of Business Administration - Business
Montgomery College
High School Diploma -
Col. Zadok Magruder High School
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