Melissa Shirk
Phoenix,Arizona
Summary
Dynamic professional with over twenty certifications, primarily obtained through Axiom and Native American programs, complemented by diverse training from various behavioral health learning platforms. Expertise in integrating innovative approaches to enhance client outcomes and foster personal growth. Committed to continuous learning and development, ensuring the latest methodologies are applied in practice. Additional certification details available upon request.
Overview
2025
2025
years of professional experience
Work History
Front Desk Receptionist
NAC
Phoenix, AZ
01.2024 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained meticulous event records, ensuring accurate billing and inventory management.
- Reduced billing errors by accurately reviewing invoices and promptly addressing discrepancies.
- Performed full inventory counts every Number days.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
House BHT/Manager
Change for Good Sober Living
Phoenix, AZ
12.2022 - 01.2024
- Facilitating IOP classes
- Facilitating NA/AA meetings
- Organizing volunteer work for house
- In charge of clinic transfers
- Scheduling insurance transportation
- Urinalysis, breathalyzer test
- Assessing and assisting clients in their recovery
- Documentation in electronic clinical notes
- Crisis preventions
- Chore lists, grocery list
- Implementing and administering house rules and regulations
- Explaining clients rights and responsibilities
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Back office Medical Assistant
Healthy Out Look Family Medicine
11.2015 - 07.2016
- Rooming pts
- Taking and documenting pt vitals in electronic medical records
- Assisting in procedures, ear lavages, strep and flu tests, urinalysis, blood draws
- Documenting and explaining pt lab results
- Billing and coding
- Scheduling
Front and Back office MA
My Family Doctor in the Valley
01.2013 - 11.2015
- Insurance verification
- Billing and coding
- Scheduling pts
- Rooming pts
- Assisting in procedures, urinalysis, lab draws
- Explaining and documenting lab results
- Taking and recording pt vitals in EMR
Sober Living House Manager
Sanctuary Sober Living ( Calvary Church)
Phoenix, AZ
2013 - 2015
- Promoted a culture of accountability by regularly reviewing resident adherence to program requirements and addressing any issues promptly.
- Delivered educational workshops on life skills and relapse prevention strategies, empowering residents to maintain long-term recovery success.
- Developed policies and procedures for the sober living home, streamlining operations and promoting consistency in management practices.
- Conducted thorough intake assessments for potential new residents, evaluating fit within the community and determining appropriate level of care needed.
- Developed customized drug testing panels for specific client requirements, ensuring targeted identification of substances relevant to their industries.
Education
CPR/First Aid - undefined
Accredited Medical Association
01.2023
Peer Support Certification - undefined
S.T.A.R
01.2023
Medical Assistant - undefined
Kaplan
01.2013
BLS - undefined
Kaplan
01.2013
Phlebotomy - undefined
Kaplan
01.2013
High School Diploma - undefined
Ombudsman Education
01.2003
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Sensitive information handling
- Work prioritization
- Issue handling
- Confidentiality handling
- Skilled in software
- Conflict management
- Multitasking and organization
- Client communication
- Computer proficiency
- Courteous and professional
- Relationship building
Timeline
Front Desk Receptionist
NAC
01.2024 - 06.2024
House BHT/Manager
Change for Good Sober Living
12.2022 - 01.2024
Back office Medical Assistant
Healthy Out Look Family Medicine
11.2015 - 07.2016
Front and Back office MA
My Family Doctor in the Valley
01.2013 - 11.2015
CPR/First Aid - undefined
Accredited Medical Association
Peer Support Certification - undefined
S.T.A.R
Medical Assistant - undefined
Kaplan
BLS - undefined
Kaplan
Phlebotomy - undefined
Kaplan
High School Diploma - undefined
Ombudsman Education
Sober Living House Manager
Sanctuary Sober Living ( Calvary Church)
2013 - 2015