Melissa Slifer
ROHRERSVILLE,Maryland
Summary
At Melissa's Place, a Maryland Licensed Cosmetologist excelled in building a loyal clientele and enhancing customer satisfaction through expert hair styling and personalized service. Leveraging strong relationship-building skills and advanced hair treatment knowledge, they significantly improved client retention rates. This self-starter showcased exceptional sales expertise and a detail-oriented approach, achieving high client return rates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level retail merchandise position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Hairstylist
Melissa's Place
06.2013 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Recorded notes for future reference about customer preferences and services delivered.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
Education
High School Diploma -
Washington County Technical School
Hagerstown, MD06.1990
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Detail-orientated
- Customer Consultation
- Schedule Management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- Maryland Licensed Cosmetologist
- Strong leader
- Sales expertise
I enjoy writing, crafting and am great at organizing.
I wrote a community news column in the Herald Mail until it removed the section of the paper. I am called on by multiple family members to organize their rooms, closets and junk. I do well at following instructions and keeping things organized. I enjoy crafting of all kinds. The finished look of the craft is important to me.
Timeline
Hairstylist
Melissa's Place
06.2013 - Current
High School Diploma -
Washington County Technical School
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