Melissa Sorrell
Trenton,OH
Summary
Motivated professional looking to utilize my various skills and abilities. Dedicated to following guidelines and conscientious of work quality with exceptional communication skills. Trusted for reliability and effective problem-solving.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Legacy LLC
Fairfield, OH
07.2019 - Current
- Facilitated regular performance reviews, providing constructive feedback to enhance team effectiveness and morale.
- Handled cash accurately and prepared deposits.
- Motivated, trained, disciplined and mentored employees to maximize performance, and improve retention.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
Assistant Manager
Legacy LLC
Fairfield, OH
10.2015 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Skills
- Staff management & Hiring
- Inventory control
- Operations management
- Employee relations
- Food safety and sanitation
- Team leadership expertise
- Customer retention
- Training and development skill
- Scheduling
- Customer service management
Timeline
Assistant General Manager
Legacy LLC
07.2019 - Current
Assistant Manager
Legacy LLC
10.2015 - 07.2019