Melissa Stanaford
Granbury,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Resident Assistant
waterview cove
Granbury, TX
08.2024 - Current
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Assisted elderly patients with daily activities such as bathing, dressing, and grooming.
- Assisted in transferring patients from bed to wheelchair or other assistive devices.
- Maintained a safe and clean environment for the residents of the nursing home.
- Recorded patient information such as weight, food intake, fluid output and other observations accurately in medical chart.
- Provided emotional support to family members during difficult times.
- Responded promptly to calls for assistance from patients or staff members.
Residential House Cleaner
Self Employed Services
Granbury, TX
05.2023 - 07.2024
- Dusted furniture, fixtures, window sills, baseboards and other surfaces.
- Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
- Washed walls and ceilings as needed.
- Cleaned kitchen appliances such as stoves, refrigerators and microwaves.
- Maintained a safe working environment by using appropriate cleaning supplies.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Communicated with customers about requests for additional supplies or cleaning services.
Caregiver
Nanning
Aledo , TX
05.2023 - 06.2024
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Prepared meals according to dietary needs of the family's children.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Monitored behavior of the children to enforce appropriate conduct standards set by parents.
- Administered basic first aid techniques when needed while monitoring health conditions closely.
Customer Care Service Representative
Sedgwick
Granbury, TX
11.2022 - 04.2023
- Answered customer inquiries via telephone and email in a professional and courteous manner.
- Resolved customer complaints regarding sales and service.
- Maintained customer records by updating account information.
- Provided customers with product and service information, including availability, features and benefits.
- Documented all call information according to standard operating procedures.
Education
High School Diploma -
Masters Learning Institute
Amarillo, TX05-2021
Skills
- Customer Service
- Documentation And Reporting
- Call Documentation
- Information Gathering
- Call Center Operations
- Sales Techniques
- Meal Preparation
- Housekeeping
- Child Supervision
- CPR training
- Dietary Requirements
- Positive Reinforcement
- Curriculum Planning
- Relationship Building
- Client Service
Certification
- First Aid, CPR, & AED Certification – American Red Cross or American Heart Association.
Timeline
Resident Assistant
waterview cove
08.2024 - Current
Residential House Cleaner
Self Employed Services
05.2023 - 07.2024
Caregiver
Nanning
05.2023 - 06.2024
Customer Care Service Representative
Sedgwick
11.2022 - 04.2023
High School Diploma -
Masters Learning Institute
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