Melissa Starr
McKinney
Summary
Dedicated manager with a strong focus on customer satisfaction and operational efficiency. Proven ability to resolve complaints swiftly and optimize stock levels, enhancing the overall dining experience.
Overview
4
4
years of professional experience
Work History
Manager on Duty
IHOP
Frisco, TX
06.2022 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on operational procedures and customer service standards.
- Completed soft inventory processes to optimize stock levels and reduce waste.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Monitored compliance with health and safety regulations to maintain a safe work environment.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Education
Master of Arts - Teacher Leadershi[
Grand Canyon University
Phoenix, AZ04-2011
Bachelor of Science - Interdisciplinary Studies
Texas A&M University, Commerce, TX, US
Commerce, TX12-2004
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
Timeline
Manager on Duty
IHOP
06.2022 - Current
Master of Arts - Teacher Leadershi[
Grand Canyon University
Bachelor of Science - Interdisciplinary Studies
Texas A&M University, Commerce, TX, US