Melissa Suarez
Lisle,IL
Summary
Worked at Zales The Diamond Company for 2 years and was promoted to assistant manager after 1 year.
I completed a GSI Diamond class in 2023
I’ve worked with many customer with custom designs pieces whether it’s for engagement or fashion pieces
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Zales the Diamond Store
04.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Sales Associate
Zales the Diamond Store
11.2022 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Associate
Walgreens
03.2022 - 09.2022
- Stocking product on shelves
- Straightening products on shelves
- Assisting customers with locating items / returns or exchanges
- Preforming sales at cash register
Sales Associate and Support
Pandora
10.2020 - 02.2022
- Performs various sales and register transactions including ringing in purchases
- Responsible for assisting customers throughout the buying process
Cashier
Wendys
03.2020 - 10.2020
- Responsible for processing cash, debit, credit and check transactions using a cash register or other point-of-sale system
- Provides a positive customer experience with fair, friendly, and courteous service
Education
High school diploma -
Joliet Central Highschool
Associate Of Applied Arts - Radiography
Joliet Junior College
Joliet, ILSkills
- Customer service
- Outreach
- Organization
- Inventory control
- Fast learner
- POS trained
- Tendering skills
Accomplishments
- Academic High Honor Roll, 08/01/16 - Present
- Rho Kappa NHS, 2022
Hobbies and Interests
- Playing the cello, 2014-2022
- Playing in the Joliet Central Symphony, 2019-2022
- JROTC, 2018-2022
Certification
GSI DIAMOND ESSENTIALS COURSE
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Zales the Diamond Store
04.2024 - Current
Sales Associate
Zales the Diamond Store
11.2022 - 04.2024
Customer Service Associate
Walgreens
03.2022 - 09.2022
Sales Associate and Support
Pandora
10.2020 - 02.2022
Cashier
Wendys
03.2020 - 10.2020
High school diploma -
Joliet Central Highschool
Associate Of Applied Arts - Radiography
Joliet Junior College
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