Melissa Tamayo
Summary
Detail-oriented administrative professional with expertise in customer and patient services and office administration. Proven ability to enhance operational efficiency through effective scheduling and communication. Team player and hard worker
Overview
22
22
years of professional experience
Work History
Administrative Assistant 2
Rush University Medical Center, RUMC
Chicago, IL
02.2023 - Current
- Coordinated scheduling for multiple locations, enhancing operational efficiency and communication.
- Scheduled patients' upcoming appointments and home monitoring device checks
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Interacted with vendor personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
Clinical Coordinator
Rush University Medical Center
Oak Park, IL
01.2018 - 01.2023
- Implemented quality assurance protocols to ensure compliance with regulatory standards and improve patient outcomes.
- Coordinated patient care processes to enhance service delivery and optimize clinical workflows.
- Streamlined scheduling procedures, reducing appointment wait times and enhancing patient satisfaction levels.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Built strong relationships with patients and families for optimized care satisfaction.
- Collected copays, scheduled patients, updated patient records.
- Ordered Medical and office supplies
- Accessing Epic to retrieve referral or contacting outside offices to obtain referral information.
Head Start Teacher/Research Program Coordinator
Chicago Public Schools
Chicago, IL
04.2004 - 06.2017
- Developed and implemented individualized lesson plans to meet diverse student needs.
- Fostered a nurturing classroom environment promoting social, emotional, and cognitive growth.
- Collaborated with families to enhance student engagement and support learning at home.
- Monitored student progress through assessments, adapting instruction based on performance data.
- Trained and mentored new teachers in best practices for early childhood education strategies.
- Established partnerships with community organizations to provide additional resources for families.
- Conducted workshops for parents on child development and effective parenting techniques.
- Tracked medical, dental, nutritional, social services and parent involvement of each student.
- Monitored classroom to verify safe and secure environment.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Education
Bachelor of Education - Education/Medical
National Louis University
06-2012
Associate of Science - Applied Science
Robert Morris University
Chicago, IL02-1999
Skills
- Fluent in Spanish
- Administrative support
- Appointment scheduling
- Scheduling and calendar management
- Documentation and recordkeeping
- Microsoft Outlook
- Data collection
- Microsoft Excel
- Recordkeeping
- Microsoft Word
- Microsoft Outlook
- Computer skills
- Mail management
- Professional communication
- Professional demeanor
- Dedicated team player
- Multi-line telephone systems
Timeline
Administrative Assistant 2
Rush University Medical Center, RUMC
02.2023 - Current
Clinical Coordinator
Rush University Medical Center
01.2018 - 01.2023
Head Start Teacher/Research Program Coordinator
Chicago Public Schools
04.2004 - 06.2017
Bachelor of Education - Education/Medical
National Louis University
Associate of Science - Applied Science
Robert Morris University