Melissa Thompson
Long Beach,CA
Summary
Experienced professional offering proven expertise in overseeing front desk operations and completing accurate daily reconciliations. Strengths include account audits, guest billing and end-of-day reporting. Diligent, meticulous, and hardworking team player.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Night Auditor
Residence Inn Marriott
Anaheim
07.2024 - Current
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Resolved customer issues quickly while maintaining a high level of professionalism.
Case Manager
Long Beach Adult Health Center
Long Beach
08.2019 - 07.2023
- Participated in professional development activities related to case management best practices.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
Night Manager
Extra Mile Gas Station
Long Beach
02.2014 - 08.2019
- Handled customer complaints in a professional manner while resolving issues promptly.
- Scheduling maintenance services for pumps and other equipment as needed.
- Preparing reports on sales, profits, losses, expenses, and other business activity data.
- Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
- Maintaining accurate records of fuel and other store inventory levels.
Education
Bachelor of Science - Social Work
California State University - Los Angeles
Los Angeles, CA05-2010
High School Diploma -
Crenshaw High School
Los Angeles, CA07-2005
Skills
- Financial Reporting
- Lobby Housekeeping
- Occupancy Rates Analysis
- Daily Reporting
- Night Audit Reports
- Customer Service
Certification
- Hazmat
- First Aid CPR
- Food Handlers
- RBS Alcohol certification
- Drivers License
- Memory Care Certification
Timeline
Night Auditor
Residence Inn Marriott
07.2024 - Current
Case Manager
Long Beach Adult Health Center
08.2019 - 07.2023
Night Manager
Extra Mile Gas Station
02.2014 - 08.2019
Bachelor of Science - Social Work
California State University - Los Angeles
High School Diploma -
Crenshaw High School