Melissa Timothy
Petersburg,VA
Summary
Dynamic Service Coordinator experienced in managing service appointments and fostering team collaboration. Skilled in telephone communication, client advocacy, and maintaining meticulous documentation to enhance operational efficiency and customer experience.
Overview
10
10
years of professional experience
Work History
Service Coordinator
Haley Toyota of Richmond
Midlothian, VA
03.2025 - 03.2026
- Coordinated service schedules to optimize technician availability and improve customer satisfaction.
- Assisted in resolving customer inquiries, ensuring timely and effective communication throughout service processes.
- Collaborated with all departments to foster a healthy work environment.
Service Coordinator
Sheehy Lexus of Richmond
Midlothian, VA
06.2023 - 03.2025
- Coordinated and managed service appointments, serving as the primary point of contact.
- Collaborated with team members to streamline appointment scheduling, reducing customer wait times.
- Maintained accurate records of customers confidential files.
Sales Associate
Torrid
Midlothian, VA
02.2023 - 06.2023
- Assisted customers in selecting products based on needs and preferences.
- Processed transactions efficiently using POS system, ensuring accurate cash handling.
- Maintained visual merchandising standards to enhance store presentation and customer engagement.
- Collaborated with team members to achieve sales goals and improve store performance.
Key Carrier
TJ Max
Waldorf, MD
10.2015 - 09.2022
- Coordinated merchandising efforts to enhance product presentation and drive sales.
- Monitored store compliance with safety standards and company policies, promoting a safe shopping environment.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.
Education
High School Diploma -
Clover Hill High School
Chesterfield, VA06-2015
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Team leadership
- Proficiency in office programs
Timeline
Service Coordinator
Haley Toyota of Richmond
03.2025 - 03.2026
Service Coordinator
Sheehy Lexus of Richmond
06.2023 - 03.2025
Sales Associate
Torrid
02.2023 - 06.2023
Key Carrier
TJ Max
10.2015 - 09.2022
High School Diploma -
Clover Hill High School