MELISSA TOBIN
FAIRFIELD,CT
Summary
Detail-oriented Medical Receptionist with 4+ years of experience in managing office workflows and patient interactions. Skilled in appointment scheduling, insurance verification, and financial transactions, committed to ensuring smooth office operations and improving patient satisfaction.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Advanced Dermatology and Cosmetic Surgery
Norwalk, USA
06.2021 - 03.2026
- Greeted patients, facilitating efficient check-in and check-out processes to enhance patient experience.
- Managed phone calls, scheduled appointments, and registered new patients efficiently.
- Verified insurance status to ensure active coverage for patients.
- Processed co-pays and transactions for cosmetic procedures and products sold.
- Coordinated medical requests and product supply orders with corporate office, ensuring timely availability for patient care.
- Maintained accurate cash records and drawer balances, supporting financial integrity and operational efficiency.
- Conducted end-of-month inventory counts and reported findings to corporate office.
Medical Receptionist
Skincare Physicians of Fairfield County
Norwalk, USA
09.2017 - 06.2021
- Managed phone calls, scheduled appointments, and registered new patients to streamline office operations.
- Checked in and out patients to facilitate efficient office workflow.
- Greeted patients upon arrival, ensuring a welcoming atmosphere.
- Processed co-pays and transactions for cosmetic procedures and products, ensuring accuracy in financial handling.
- Prepared patient charts for next day's appointments, supporting seamless patient flow.
- Assisted with sending medical requests to facilitate patient care.
Education
High school education -
Fairfield High School
Fairfield, CT06-1989
Skills
- Medical software expertise
- Appointment scheduling
- Patient communication platform
- Patient rapport building
- Customer service excellence
- Priority management
- Deadline-driven operations
- Independent front desk operations
- Office experience
- Team collaboration
- Vendor relations
- English proficiency
Additional Information - Work Authorization
Authorized to work in the US for any employer
Accomplishments
- Perfect attendance and MVP in 2024
- Leadership award in 2025
Timeline
Medical Receptionist
Advanced Dermatology and Cosmetic Surgery
06.2021 - 03.2026
Medical Receptionist
Skincare Physicians of Fairfield County
09.2017 - 06.2021
High school education -
Fairfield High School