Melissa Tormala
Cypress,TX
Summary
Collaborative Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
Manager
Local Bar Cypress
09.2021 - Current
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Closed out cash register and prepared cashier report at close of business.
Bartender
Pluckers Wing Bar
12.2018 - 05.2021
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Hood Technician
Jiffy Lube
04.2018 - 12.2018
- Established clear repair plans with line-item details of expected labor and parts costs.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Aligned systems with manufacturer specifications through skilled calibration.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
- Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
- Maintained excellent attendance record, consistently arriving to work on time.
Cashier Team Lead
American Eagle Outfitters
08.2015 - 12.2017
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Assisted customers by answering questions and fulfilling requests.
Education
Associate of Science - Biology
Lone Star College System
Spring, TXSkills
- Team Leadership
- Organizational skills
- Staff Training and Development
- Staff Management
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Marketing
- Customer Relationship Management
Timeline
Manager
Local Bar Cypress
09.2021 - Current
Bartender
Pluckers Wing Bar
12.2018 - 05.2021
Hood Technician
Jiffy Lube
04.2018 - 12.2018
Cashier Team Lead
American Eagle Outfitters
08.2015 - 12.2017
Associate of Science - Biology
Lone Star College System