Melissa Toupin
Chesapeake,VA
Summary
At Food Lion, LLC, I spearheaded customer service and sales, significantly enhancing client satisfaction and sales revenue through strategic relationship building and expert sales training. My leadership fostered a motivated team, adept in product knowledge and communication, achieving notable performance improvements and fostering a positive, results-driven work environment.
Overview
31
31
years of professional experience
Work History
Customer Service and Sales Manager
Food Lion, LLc
02.1993 - 10.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Matthew Fontaine Maury High School
Norfolk, VA06.1993
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
- Verbal and written communication
- Product Knowledge
- Sales expertise
Timeline
Customer Service and Sales Manager
Food Lion, LLc
02.1993 - 10.2023
High School Diploma -
Matthew Fontaine Maury High School
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