Melissa Valladares Garcia
Los Angeles,CA
Summary
Dynamic and dedicated professional with extensive experience in customer service at LAZ Parking and JCPenney. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and inventory management, demonstrating reliability and a strong work ethic. Committed to creating organized and welcoming environments that drive sales and engagement.
Overview
17
17
years of professional experience
Work History
Cashier
LAZ Parking
West Hollywood, CA
03.2023 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided exceptional service to enhance satisfaction.
- Maintained cleanliness and organization of the cashier area to ensure a welcoming environment.
- Handled cash, credit, and debit transactions while adhering to company policies for accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawer at beginning and end of shifts to maintain accuracy.
- Audited and corrected billing and posting documents for accuracy.
Sales Associate
JCPenney
Glendale, CA
06.2011 - Current
- Facilitated customer product selection and inquiries to optimize shopping experience.
- Oversaw cleanliness and organization of sales floor to enhance customer experience.
- Managed cash register operations, ensuring accurate and efficient transaction processing.
- Facilitated collaboration with team members to efficiently restock merchandise and maintain product availability.
- Facilitated promotional events through display setup and customer engagement.
- Facilitated participation in training sessions to enhance knowledge of new products and sales techniques.
- Oversaw inventory levels and reported discrepancies to management for prompt resolution.
- Executed cash transactions with precision, ensuring compliance with company cash handling policies.
- Oversaw returns, exchanges, and refunds to ensure compliance with store policy.
- Organized merchandise preparation for sales floor through effective pricing and tagging.
- Addressed customer inquiries regarding sizing of accessories and care for merchandise.
- Managed stock rotation and shelf restocking to ensure product availability and enhance store presentation.
- Executed accurate processing of POS transactions, ensuring timely return of coin currency, payment cards, and receipts to customers.
Teacher's Assistant
LAUSD
Los Angeles, CA
07.2009 - 06.2011
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with individualized learning needs, enhancing engagement.
- Monitored student progress and provided feedback to teachers for improvement.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Type your achievements and responsibilities here.
Education
High School Diploma -
Central High School
Los Angeles, CA06.2011
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Time management skills
Team collaboration
Reliability and punctuality
Inventory management
Retail merchandising
Languages
Spanish
Timeline
Cashier
LAZ Parking
03.2023 - Current
Sales Associate
JCPenney
06.2011 - Current
Teacher's Assistant
LAUSD
07.2009 - 06.2011
High School Diploma -
Central High School