Melissa Vega
Austin,TX
Summary
Goal-oriented manager with distinguished experience in sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
20
20
years of professional experience
Work History
Account Director/Project Manager
iO Consortium
07.2019 - 02.2023
- Launched and executed scalable sales processes for high ticket online educational programs generating MRR of $150k-$500k per project
- Consulted with product owners to help create an irresistible offer for particular markets, planned fulfillment strategies, and transitioned customers post-sale
- Identified and implemented improvements within the customer journey and sales process to maximize conversions
- Managed the relationship between customers, media buyers, and sales team for sales operation
- Partnered with executive team to strategize growth initiatives
- Utilized tech such as: CRMs, Slack, Google Suite, Calendly, Zoom, landing page software, email list software, merchant accounts
Customer Success/Onboarding Specialist
iO Consortium
07.2019 - 02.2023
- Proficiently used CRM software to track leads, schedule follow-ups, and maintain accurate records
- Maintained open lines of communication with leads and prospects to nurture relationships
- Followed up with leads in a timely and professional manner to keep them engaged in the sales process
- Dynamically led onboarding calls via zoom for groups of up to 50 users
- Liaison to customers as they transitioned from sales prospects to active users
- Supported sales team to ensure smooth transition and customer loyalty
Adjunct Faculty-Online
University Of Phoenix
04.2004 - 04.2013
- Provided guidance to students in foundational courses, often overseeing the concurrent facilitation of two to four courses
- Offered feedback to enhance students' skill development, supported their transition to college-level coursework, and suggested suitable tools and resources to address their specific needs
- Created tactics to ensure student engagement in an online setting, effectively reducing the attrition rate to under 10%
- Examined and graded assignments and assessments to report grades to appropriate personnel.
Director/Associate Director/Senior Manager of Operations: Student Services
University of Phoenix
10.2002 - 04.2013
- Oversaw a team of 10 managers and 150 advisors who serviced students that were enrolled in various programs
- Tracked/monitored retention that drove performance goals and budgets
- Created/reported weekly data consolidation to work with management team for goal setting of staff.
- Acted as liaison between senior management and staff regarding policies and procedures
- Completed/monitored bi-annual performance reviews for all employees to ensure adequate coaching, documentation, and assessment
- Partnered with H/R to ensure accountability of compliance
- Assessed knowledge levels of staff and collaborated with external departments to ensure proficiency and application of knowledge
- Recruited and retained 10K+ customer accounts.
Education
Master of Arts in Education and Distance Learning -
University of Phoenix
01.2004
Bachelor of Science in Elementary Education -
Brigham Young University
01.2002
Skills
- Account Relationship Management
- Project management
- Organizational skills
- Effective communication
- Adaptability
- Cross-functional collaboration
- Attention to detail
- Performance tracking
Timeline
Account Director/Project Manager
iO Consortium
07.2019 - 02.2023
Customer Success/Onboarding Specialist
iO Consortium
07.2019 - 02.2023
Adjunct Faculty-Online
University Of Phoenix
04.2004 - 04.2013
Director/Associate Director/Senior Manager of Operations: Student Services
University of Phoenix
10.2002 - 04.2013
Master of Arts in Education and Distance Learning -
University of Phoenix
Bachelor of Science in Elementary Education -
Brigham Young University
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