Melissa Vela
Bentonville,AR
Summary
Professional Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Ability to learn quickly and to become a valued member of any organization.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Steep Deep Ventures
Bentonville, AR
07.2025 - 11.2025
- Assisted in managing daily store operations and staff scheduling.
- Provided exceptional customer service to enhance shopping experience.
- Supported inventory management through stock organization and replenishment.
- Executed visual merchandising strategies to maintain appealing displays.
- Handled cash register operations and processed customer transactions accurately.
Store Manager
Spirit Halloween LLC
Richardson, Texas
07.2024 - 11.2024
- Managed daily store operations and ensured a positive shopping experience.
- Oversaw inventory management, including restocking and maintaining product displays.
- Trained and supervised seasonal staff on customer service best practices.
- Implemented store promotions and visual merchandising strategies for optimal engagement.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
Store Manager
Spirit Halloween LLC
Dallas, Texas
07.2023 - 11.2023
- Implemented store promotions and visual merchandising strategies for optimal engagement.
- Maintained compliance with safety standards and company policies throughout the store.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
Store Manager
Spirit Halloween LLC
Richardson, TX
07.2022 - 11.2022
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Assistant Store Manager
Spirit Halloween LLC
Richardson, Texas
08.2021 - 11.2021
- Assisted in daily store operations and team management.
- Coordinated staff schedules to ensure optimal coverage.
- Trained new employees on store policies and procedures.
- Monitored inventory levels and assisted with stock replenishment.
- Handled cash transactions and maintained accurate financial records.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained a safe working environment by enforcing safety regulations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Hazard Claims administrator
Dimont and Associates
Dallas, TX
08.2019 - 01.2020
- Processed claims to ensure compliance with company standards and regulations.
- Reviewed claim documentation for accuracy and completeness before submission.
- Communicated with clients to gather information and clarify claim details.
- Provided support during audits by compiling necessary documentation and reports.
- Updated claims management system with relevant claim information and status changes.
Damage Prevention Agent
Texas Excavation Safety System
Dallas, Texas
05.2013 - 01.2016
- Provided line location requests for underground utility excavation sites to remain in compliance with safety regulations and protocols.
- Coordinated with contractors to ensure proper marking of underground utilities.
- Sent requests for inspections to all members in order to identify potential hazards and prevent damages.
- Worked in multiple departments providing support within the company.
- Responded promptly to damage reports, investigating causes and recommending solutions.
- Collaborated with team members to enhance safety procedures and training programs.
- Created detailed reports outlining preventative measures taken during construction processes.
Education
Bryan Adams High School
Dallas, TX Some College (No Degree) - Liberal Arts And Sciences
Collin County Community College
Plano, TX Skills
- Customer service
- Inventory management
- Scheduling coordination
- Compliance adherence
- Effective communication
- Records management
- Attention to detail
- Compliance monitoring
- Loss documentation
- Microsoft office
- Calendar management
Timeline
Assistant Store Manager
Steep Deep Ventures
07.2025 - 11.2025
Store Manager
Spirit Halloween LLC
07.2024 - 11.2024
Store Manager
Spirit Halloween LLC
07.2023 - 11.2023
Store Manager
Spirit Halloween LLC
07.2022 - 11.2022
Assistant Store Manager
Spirit Halloween LLC
08.2021 - 11.2021
Hazard Claims administrator
Dimont and Associates
08.2019 - 01.2020
Damage Prevention Agent
Texas Excavation Safety System
05.2013 - 01.2016
Bryan Adams High School
Some College (No Degree) - Liberal Arts And Sciences
Collin County Community College