Melissa Velasco
Indianapolis,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Lane Bryant
11.2013 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas everyday to identify and proactively resolve issues negatively impacting operations.
- Approved regular payroll submissions for employees.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Analyzed and interpreted store trends to facilitate planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Cashier
MCdonalds
11.2011 - 05.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Education
No Degree - Liberal Arts And General Studies
Ivy Tech Community College of Indiana
Indianapolis, IN06.2025
High School Diploma -
Arsenal Technical High School
Indianapolis, IN06.2021
Skills
- Order Management
- Staff Supervision
- Strategic Planning
- Google Drive
- Employee Scheduling
- Time Management
- Issue Resolution
- Sales Expertise
- Customer Service
- POS Systems Operations
- Product and Service Sales
- Goals and Performance
- Staff Management
- New Hire Training
- Coaching and Mentoring
- Assignment Delegation
- Retail Operations
- Performance Monitoring and Evaluation
- Inventory Counting
- Regulatory Compliance
- Cash Auditing
- Process Improvement
- Business Development and Planning
- Hiring and Training
- Sales Techniques
- Shift Scheduling
- Verbal and Written Communication
- Customer Service Management
- Attention to Detail
- Store Opening and Closing
- Pricing and Markdowns
- Stock Rotation
- Customer Experience
- Stock Management
- Answering Customer Questions
- Process Development and Streamlining
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Lane Bryant
11.2013 - Current
Cashier
MCdonalds
11.2011 - 05.2014
No Degree - Liberal Arts And General Studies
Ivy Tech Community College of Indiana
High School Diploma -
Arsenal Technical High School