Melissa Vogt
Saint Paul,MN
Summary
Outgoing professional with extensive experience in customer service and relationship management. Skilled in scheduling and coordinating tasks to enhance resident and patient satisfaction. Demonstrates excellent time management, attention to detail, and effective communication to resolve issues and build rapport.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Leasing Agent
Larpenteur Estates
Saint Paul, Mn
03.2016 - Current
- Assisted tenants with lease applications and rental inquiries, ensuring a high level of customer service.
- Conducted property tours and showcased available units to prospective residents, enhancing community engagement.
- Managed lease agreements and ensured compliance with company policies while maintaining accurate records.
- Coordinated maintenance requests and followed up on tenant satisfaction to resolve issues promptly.
- Developed relationships with local businesses to foster community connections and enhance service delivery.
- Trained new leasing agents on company processes and best practices to ensure a consistent customer experience.
- Answered calls and responded to inquiries from various parties, utilizing strong active listening and communication skills.
- Processed applications by conducting background checks and verifying references for tenant eligibility.
- Inspected vacant units and ensured they were ready for showings, promoting high occupancy rates.
- Provided customer service to existing tenants by responding to inquiries promptly and effectively.
- Greeted prospective tenants, answered questions, and provided tours of the property to facilitate the leasing process.
- Escalated critical issues to the property manager to deliver immediate resolutions and maintain tenant satisfaction.
- Maintained a professional attitude while resolving tenant complaints regarding maintenance or other issues.
- Monitored rent collection activities and pursued delinquent accounts to ensure timely payments.
- Ensured compliance with local housing codes and regulations during all lease management activities.
Education
Associate Degree in Business - Business
Western Governors University
Salt Lake City, UT 02.2006 - 08.2007
Skills
- Customer relationship management
- Conflict resolution
- Time management
- Active listening
- Compliance monitoring
- Record keeping
- Property marketing
- Effective communication
- Attention to detail
- Issue resolution
- Appointment scheduling
- Problem solving
- Tenant screening
Timeline
Leasing Agent
Larpenteur Estates
03.2016 - Current
Associate Degree in Business - Business
Western Governors University
02.2006 - 08.2007