Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Walch

Brentwood,CA

Summary

Reliable shift supervisor bringing several years of experience as team leader. Well-versed in setting goals, training new employees, and monitoring performance. Superb communicator with team members and managers of all levels.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
Antioch, CA
09.2021 - Current
  • Promoted to a trainer within 3 months of employment, training a total of 10 new onboards.
  • Leads a team of 3 to 6 people per shift to deliver exceptional customer service.
  • Ran register for 100+ transactions per shift.
  • Used various de-escalation techniques to ease disgruntled customers and de-escalate the situation.
  • Fixed or determined the best course of action during equipment malfunctions.
  • Handled cash deposits, register tills, and change orders.

Lead Non-Clinical Intern

The Institute for the Advancement of Psychotherapy
San Francisco, CA
09.2021 - 08.2025
  • Helped facilitate 40+ continuation credit classes on various subjects such as Cognitive Behavioral Therapy, ADHD Assessment, Emotionally Focused Couples Therapy, etc.
  • Edited 10+ individual continuation credit courses for online access, sorting through 50+ hrs. of content- later organizing the course into sections for the therapists’ convenience.
  • Attended monthly meetings where various MFTs confer about current clients’ needs.
  • Onboarded and trained 10 new Non-Clinical Interns
  • Led a team of 3-6 Non-Clinical Interns on various projects such as adding CE recordings to our learning platform, Zenler.

Volunteer

Shepard's Gate, Women's Shelter
Brentwood, CA
06.2023 - 07.2024
  • Cared for 1-5 children, ages 6 months to 7 years old, with another volunteer while moms attend classes within the facility.
  • Handled feedings, diaper changes, naps, developmental activities, as well as de-escalating and correcting behavioral issues.
  • Helped onboard new volunteers; went over rules and procedures on their first day while they shadowed me.
  • Conduct daily check-ins at the start of each day with all mothers in the program regarding their child’s ongoing and one-off problems. Then afterwards finish the day with an update on the child's wellbeing.

Volunteer

UCSB Brain Exercise Initiative
Santa Barbara, CA
02.2022 - 06.2023
  • Administered math, reading, and trivia worksheets to Alzheimer patients, in order to stimulate their mental activity, on a weekly basis for 47 weeks.
  • Read out loud to individual patients on a rotating basis and administered questions.
  • Maintained a relationship with a total of 3-4 patients week over week, ensuring I prioritized individual-level care on an as-needed basis.

Education

Bachelor of Science - Psychological & Brain Studies

University of California, Santa Barbara
Santa Barbara, CA
06-2021

Master of Arts - Marriage And Family Therapy

Alliant International University
San Diego, CA

Skills

Time Management

Team Collaboration

Task Prioritization

Interpersonal Communication

Customer Service

Active Listening

Timeline

Volunteer

Shepard's Gate, Women's Shelter
06.2023 - 07.2024

Volunteer

UCSB Brain Exercise Initiative
02.2022 - 06.2023

Shift Supervisor

Starbucks
09.2021 - Current

Lead Non-Clinical Intern

The Institute for the Advancement of Psychotherapy
09.2021 - 08.2025

Bachelor of Science - Psychological & Brain Studies

University of California, Santa Barbara

Master of Arts - Marriage And Family Therapy

Alliant International University

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Melissa Walch