MELISSA WALDORFF
North Royalton,OH
Summary
PROFESSIONAL SUMMARY
Dynamic and results-driven Property Manager with over 6 years of progressive experience in multifamily operations, leasing strategy, and financial oversight. Proven track record of maximizing Net Operating Income (NOI) through aggressive delinquency reduction, strategic market positioning, and high-impact resident retention programs. An expert in Yardi and OneSite, with a reputation for building high-performing teams and maintaining 95%+ occupancy rates.
CORE COMPETENCIES
- Operations: Full-Cycle Property Operations, Budgeting & P&L Management, Vendor Relations.
- Financials: Delinquency Mitigation, Rent Collection, Expense Control, Financial Auditing.
- Leasing: Market Analysis, Lease Conversion (High-Volume), CRM Management, Fair Housing.
- Leadership: Team Training & Supervision, Compliance Enforcement, Eviction Coordination.
- Software: Yardi, OneSite, MRI,Appfolio,RentCafe and MS Office Suite
Overview
9
9
years of professional experience
Work History
Property Manager
Alpha Property Management
Cleveland, Ohio
06.2025 - 01.2026
- Orchestrated full-cycle operations for a multifamily community, focusing on aggressive revenue growth and operational efficiency.
- Mitigated financial risk by implementing a structured delinquency collection process and streamlining eviction coordination.
- Optimized NOI through rigorous expense control and strategic budget management.
- Mentored and led a cross-functional team of leasing and maintenance professionals to ensure peak property performance.
Leasing Agent
MPD
Cleveland, Ohio
04.2025 - 06.2025
- Accelerated lease conversion rates by utilizing a consultative sales approach and personalized property tours.
- Conducted weekly market analysis to provide data-driven recommendations for competitive pricing and concessions.
Assistant Property Manager
Gross Residential
Stow, Ohio
12.2023 - 01.2025
- Spearheaded financial oversight, including cash controls, security deposits, and delinquency tracking via Yardi.
- Maintained 100% compliance with Fair Housing regulations and internal lease auditing standards.
- Boosted resident retention by collaborating with the leasing team to resolve complex service issues.
Underwriter Associate
McGowan Companies
Fairview Park, Ohio
01.2021 - 05.2021
- Performed all aspects of underwriting assigned programs for clients.
- Maintained awareness of customer business and insurance needs.
- Updated insurance programs for agents and organized quotes.
- Assisted in underwriting of renewal, new business, and endorsements.
Community Relations Associate
Banyan Living
North Royalton, Ohio
05.2020 - 01.2021
- Consistently exceeded sales targets, averaging 3+ new lease executions per week.
- Managed end-to-end resident lifecycle, from initial inquiry and billing disputes to service request follow-ups.
Sales Consultant
Pepper Pike Capital Partners/Village Green
Cleveland, Ohio
06.2019 - 04.2020
- Drove high-volume lease conversions in a competitive market environment.
- Educated prospective residents on complex lease terms to ensure high-quality applicant screening.
Leasing Agent
Forest City
Strongsville, Ohio
10.2016 - 10.2018
- Managed move-in/move-out logistics for a large portfolio, ensuring seamless transitions and accurate unit inspections.
- Maintained meticulous digital records in OneSite, ensuring all lease paperwork met corporate audit standards.
Education
undefined
Cuyahoga Community College
Parma, Ohio01.2014
Diploma - undefined
Holy Name High School
Parma, Ohio01.2009
Skills
- Energetic work attitude, Teamwork, Time management, Negotiation, Attention to detail, Organization, Customer service, Communication, Problem solving, Financial management, Vacant unit monitoring, Telephone and email etiquette, Housing regulations, Property tours and inspections, Tenant conflict resolution, Relationship building and rapport, Business processes and procedures, Application process proficiency, Lease administration, Security deposit refunds, Tenant issue resolution, Database management, Property management, Leasing and sales, Technical aptitude, Property inspections, Eviction coordination
Timeline
Property Manager
Alpha Property Management
06.2025 - 01.2026
Leasing Agent
MPD
04.2025 - 06.2025
Assistant Property Manager
Gross Residential
12.2023 - 01.2025
Underwriter Associate
McGowan Companies
01.2021 - 05.2021
Community Relations Associate
Banyan Living
05.2020 - 01.2021
Sales Consultant
Pepper Pike Capital Partners/Village Green
06.2019 - 04.2020
Leasing Agent
Forest City
10.2016 - 10.2018
undefined
Cuyahoga Community College
Diploma - undefined
Holy Name High School