Detail-oriented pool technician with over 6 years of experience in managing, maintaining, and repairing residential pools. Expertise in advanced filtration systems and automated chemical dosing. Proven track record of enhancing client retention through proactive service and consistently clear pools. Open to relocation opportunities.
Hi, I’m
Melissa Wallace
Pool Service Technician
Tucson,AZ
Summary
Overview
18
years of professional experience
Work History
Ripples Pool Service
Office Manager/Owner
05.2013 - 10.2023
Job overview
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained confidential records relating to personnel matters.
- Processed payrolls on a biweekly basis using accounting software.
- Assisted with the development of marketing and promotional materials.
- Provided administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes.
Pools by Design
Pool Service Technician
03.2017 - 11.2019
Job overview
- Pool Service Technician servicing approximately 60 pools per week. Key responsibilities include balancing water chemistry, cleaning debris, repairing filtration/pump systems, and providing customer service, equipment maintenance, and route management.
Tucson Police Department
Police Records Specialist
03.2009 - 02.2013
Job overview
- Prepared statistical reports utilizing Microsoft Excel spreadsheets on a regular basis.
- Ensured compliance with federal, state and local standards pertaining to release of public information.
- Responded to public inquiries regarding incident reports, arrests, warrants, protective orders.
- Tracked court dispositions using automated tracking systems such as NCIC, LEADS, NIBRS.
W. L. Gore and Associates
Manufacturing Technician
06.2005 - 04.2008
Job overview
- Trained new employees on machine operation, safety procedures and work instructions.
- Operated production equipment using current work instructions and station manuals.
- Ensured compliance with company policies, procedures and regulations pertaining to safety, quality control and environmental protection.
Education
Southern New Hampshire University
Bachelor of Science from Logistics & Supply Chain
04-2026
University Overview
Online University
Flowing Wells High School
High School Diploma
05-1997
University Overview
Skills
Customer service
Administrative support
Data entry
Office management
Timeline
Pool Service Technician
Pools by Design
03.2017 - 11.2019
Office Manager/Owner
Ripples Pool Service
05.2013 - 10.2023
Police Records Specialist
Tucson Police Department
03.2009 - 02.2013
Manufacturing Technician
W. L. Gore and Associates
06.2005 - 04.2008
Southern New Hampshire University
Bachelor of Science from Logistics & Supply Chain
Flowing Wells High School
High School Diploma